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There are no items in my basket – why? |
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Our website uses cookies. It is more than likely that the security settings of your browser do not allow the use of cookies. Please reset you browser to allow cookies. See how
If your shopping cart is still showing empty after you have selected your items please delete your temporary internet files and delete your cookies. If you are unsure how to do this please contact your internet provider who will be able to assist you further.
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| Q |
I did not receive my JoJo Maman Bébé email. Why not? |
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Increasingly, Internet Service Providers (ISPs) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, they accidentally filter the email that you want to receive.
In many cases you are not notified (and neither are we) that JoJo Maman Bébé emails didn't get through.
If you would like to make sure that JoJo Maman Bébé emails are not filtered into your "junk" or "bulk" folder, please add JoJo Maman Bébé to your list of trusted senders. Click here to find out how. |
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| Q |
How do I cancel an order? |
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You may cancel your order within 7 days of placing it and receive a full refund for any item purchased from our website or catalogue. Please call our Customer Service department on 0871 423 5657.
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| Q |
How do I return an item for exchange or refund? |
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Turn to the back of the despatch note enclosed with your order for full details. Items must be returned unworn and in perfect condition within 10 days.
See 'terms and conditions' for further details. |
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| Q |
Do I have to pay returns postage? |
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Yes, we regret that returns postage is a direct cost and cannot be refunded. |
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| Q |
I have been sent an incorrect/damaged item, what should I do? |
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We are very sorry for the inconvenience caused. Please return the goods in the usual way (by regular mail, requesting a proof of postage). Enclose a letter stating the problem and the cost of returning the item. We will refund your postage when the exchange is made. If an item is too large for the regular post please let us know. See 'terms and conditions' for further details. |
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| Q |
I have received some ‘to follow’ items but am still missing something. |
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Your delivery note should tell you which items are still outstanding. They will follow as soon
as possible. |
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| Q |
I am awaiting a backordered item and the due date listed has passed. |
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Regretfully there are many processes in garment manufacturing and they are all subject to delays. We do our best to ensure all styles are kept in stock at all times and to make repeat orders quickly. New deliveries are sent out as quickly as possible. |
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| Q |
I have returned an item for refund. Have you received it? |
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Please allow 14 days for your refund to be processed. We open the returns each day, but it can take several days before they are fully processed. Refund cheques will be posted to you and credit card refunds will show up on your next card statement. |
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| Q |
I have returned an item for exchange, when will I receive the replacement? |
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Exchanges generally take about one week to turn around. If the replacement item is temporarily out of stock, it will be despatched as soon as it becomes available. |
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| Q |
I have not received my order, should I wait a few more days? |
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Although we endeavour to deliver your parcel within 4-5 working days, parcels will on occasion not arrive as expected. Please be aware that before we can deem any parcel as missing, 10 working days must have passed from the date of despatch. |
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| Q |
How do I get a free catalogue? |
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To receive a free 184 page catalogue simply click here or call 0871 423 5655. |
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| Q |
Why can't I find stock availability on line? |
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This information is shown when selecting colour & size of the item required. Your PC may have a pop up preventer which would then not allow you to see the information. |
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| Q |
Why can't I order an item I have seen in the catalogue on line? |
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If an item is not found using the product code on line then it is permanently out of stock and will not show on the website. |
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| Q |
I have ordered from you before but my details are not being accepted on line. Why? |
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Please call Customer Service to ensure that all of your details have been recorded correctly. |
