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Home > About Us > Jobs with JoJo

Jobs with JoJo

JoJo is one of the UK's fastest growing niche market multi-channel retailers, specialising in the baby and nursery market. Launched 20 years ago by the current MD, the company has grown organically year on year as a result of its innovative products, imaginative and quirky fashions, excellent customer focus and inspirational marketing and PR. With plans for 8 new stores per annum and international expansion, we offer small company values in an exciting and vibrant environment.


JoJo's head office in Newport, South Wales is the location for the Warehouse, Customer Service, IT and Accounts departments as well as the Retail Operations.


The Marketing, Design and Buying departments are based at JoJo House in Battersea, just around the corner from Battersea Park Station.


JoJo currently has many stores across the UK and is actively looking for new locations.


Our current vacancies are listed in the tab sections but should you have any general enquiries please email jobs@jojomamanbebe.co.uk


  • JoJo Stores
  • Head Office
  • London Studio
  • Nema Foundation

NEW STORE OPENINGS

No new store vacancies

LONDON

Putney - Temporary Customer Advisor (16 hours) More >

Muswell Hill - Temporary Store Manager More >

Blackheath - Customer Advisor (16 hours) More >

Blackheath - Customer Advisor (14 hours) More >

Stoke Newington - Customer Advisors (various hours) More >

Crouch End - Temporary Customer Advisor (14 hours) More >

Wimbledon - Customer Advisor (14 hours) More >

EAST ANGLIA

Truro - Store Manager More >

Cambridge - Assistant Manager More >

Cambridge - Customer Advisor (24 hours) More >

SOUTH WEST

Bath - Assistant Store Manager More >

Bourenmouth - Customer Advisor (8 hours) More >

Cambridge - Store Manager More >

SOUTH EAST

Guildford - Customer Advisors (various hours) More >

Cobham - Temporary Customer Advisor (Full and part time) More >

Sevenoaks – Temporary Customer Advisor (30 hours) More >

Windsor - Customer Advisor (Full Time) More >

Godalming - Customer Advisor (16 hours) More >



MIDLANDS

Leamington Spa - Customer Advisor (16 hours) More >

Market Harborough - Temporary Customer Advisor (16 hours) More >

Worcester - Assistant Store Manager More >

Yorkshire

No Vacancies

North East

No Vacancies

North West

Chester - Customer Advisor (12 hours) More >

Wales

No Vacancies

Scotland

Edinburgh – Customer Advisor (16 hours) More >

Ireland

Cork – Temporary Customer Advisor (12 hours) More >

Northern Ireland

Belfast – Customer Advisor (16 hours) More >

Data Administrator More >

Senior Import/Export Co-ordinator More >

Head of Garment Technology More >

Technical Lead More >

Junior Designer More >

Trainee Merchandising Assistant More >

There are currently no vacancies


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Senior Import/Export Co-ordinator

JoJo Maman Bébé launched as a tiny start-up in 1993 and has grown organically to become the UK’s leading independent mother and baby brand. With a head office and distribution centre in Newport, South Wales and Design and Marketing office in Battersea, London. The business continues to grow in a sustainable manner, without losing sight of its small company values.

Designing and contract manufacturing the majority of the product range (with 8,000 SKUs seasonally), we are an importer and exporter of maternity and children’s wear and product from around the world. We offer a truly Omni-channel route to market via a busy website, 70 UK and Irish stores, mail order catalogue and trade sales across the world, both to bricks and mortar and third party websites. From July 2015 a USA B2C website and catalogue will be launched, serviced from a third party DC based in New Jersey.

This role is integral to our continued success and will mean working with many different departments, meeting strict deadlines whilst being flexible with working hours dependent on the company needs.

The supply chain department is also responsible for Customs warehousing, CFSP and AEO compliance. HMRC Legislation changes regularly and the successful applicant must have the ability to learn and change working routines in line with demand. Prior experience within importing is an essential skill for this role.

Working with an already established team the successful applicant must have prior supervisory experience to manage the co-ordinators within this department.

Person Specification

  • Import/Export experience
  • Effective communicator
  • Flexibility and able to work under pressure
  • Excellent prioritisation skills
  • Ability to work as part of a team or as an individual
Essential Skills
  • Full knowledge of Incoterms
  • Man-Management Experience
  • Previous experience in Logistics/Freight importing industry
  • Excel and Microsoft office experience
  • Excellent communication written and verbal
Desirable Skills
  • Knowledge of Customs Warehousing legislation
  • Ricardo Software/Chief
Due to high application levels we will only contact candidates we would like to see for interview.

Send CV, covering letter, CV and cover letter with salary expectations to jobs@jojomamanbebe.co.uk

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Trainee Merchandising Assistant

An exciting new role supporting our Merchandising Team. Working across multi product categories and all business channels you will be expected to juggle a fast paced and changing workload and be able to multi task. This role offers great exposure to a dynamic and growing merchandising function.

Duties may cover all areas of admin, reporting, analysing, and branch merchandising and will include:

  • Working with the Assistant Merchandiser to formulate planning packs and to help plan stock flow, commitment, intake and distribution.
  • Supporting the Assistant Merchandiser to plan for new store openings
  • Assisting the Merchandising team to analyse historic sales patterns and trends as well as trading packs and regular analysis on stock levels, sales performance and purchasing.
  • Responding to store queries with information or changes in allocations.
  • Amending mins and maxes for stores and importing allocations for new season.
  • Importing price lists for new season and sale, amending hierarchies for product lines.
  • Assisting in managing the outlet website and stock for outlet stores
  • Create, upload and manage trade pricelists and assisting International with stock availability info, prices and other queries.
The successful candidate will be an allocator or recent graduate with strong mathematical and analytical skills. Potentially you will have worked in retail. Ideally you will have had some experience or placement within the merchandising department of a multi-channel retailer and be looking to step forwards into a rewarding career path. You will demonstrate the following skills:
  • Excellent verbal and written English plus strong communication skills.
  • Excellent knowledge of Excel
  • Proven numerate and analytical skills plus strong attention to detail
  • Excellent organisational and problem solving skills.
  • Proactive character happiest in a busy, whilst friendly, atmosphere.
Due to high application levels we will only contact candidates we would like to see for interview.

Send CV, covering letter, availability to work/notice period and salary expectations to Daniel Baker, Merchandising Manager, to daniel@jojomamanbebe.co.uk

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Junior Designer

An exciting role as part of our in-house design team working across multi product childrenswear, babywear, maternitywear and nursery products and toys. You will be part of a fantastic team designing in line with the JoJo brand identity.

Perfect for someone who enjoys working at a fast pace and enjoys the challenge of designing diverse product areas. Duties cover all areas of design and design approvals from conception to final product and will include.

  • Researching and presenting trend information via a variety of resources & trips.
  • Participating in range reviews & comparative analysis - developing ranges accordingly.
  • Drawing up illustrations for approval and completing detailed specifications.
  • Developing all-over and placement prints plus appliqué & embroidery designs.
  • Liaising with Technologists to issue specifications and reviewing samples to ensure the design vision is correctly interpreted.
  • Maintaining in house design records, administration and systems.
  • Liaising with factories as appropriate to ensure designs are understood and critical path approval dates are met.
  • Designing, issuing and managing accessories, labels and packaging.
The successful candidate will be currently working at Junior Designer or Assistant Designer level responsible for your own designs and development. You will have a strong understanding of the role and a natural aptitude for our style of design. You will have had experience within a fast paced supplier business and also a niche lifestyle brand working directly with factories. Ideally you will have good experience in childrenswear and producing all over print artwork and will demonstrate the following skills:
  • Excellent verbal and written English plus strong communication skills.
  • Excellent knowledge of Adobe Photoshop and Illustrator for CAD, Print and Graphics.
  • Good understanding of garment construction, trims, fabric qualities and print methods.
  • Good understanding of designing for childrenswear and British Safety Standards.
  • Excellent organisational and problem solving skills.
  • Confident working knowledge of Excel level 2 or above.
  • Be able to multi task and manage fast paced workloads and tight deadlines.
  • Be an efficient and reliable team member who can work independently and be responsible for their own work load whilst also happy to pitch in where needed.
  • Proactive character happiest in a busy, whilst friendly, atmosphere.
Due to high application levels we will only contact candidates we would like to see for interview.

Send CV, covering letter, availability to work/notice period and salary expectations to Emma Harrison, Senior Designer emmah@jojomamanbebe.co.uk

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Technical Lead

We are looking for a talented and ambitious former programmer/developer with proven project management skills. You will need to facilitate and direct the software developments required for us to grow as a cutting edge Omni-channel global retailer. With the ambition and ability to grow with the business you will offer the essential link between all other departments; your role will be instrumental in facilitating our growth to the next level.

Working closely with the board of directors you need to be exceptionally energetic, hands-on and passionate. Please contact HR for a full job description.

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Data Administrator

JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi-channel Maternity, Childrenswear and Baby Product retailers. Whilst the company has expanded, we retain "small company" values and are committed to offering our employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

Due to expansion of the IT Department, we are looking for a Data Administrator as follows:

As this is a support centric SQL Server DBA role, you will be largely responsible for providing operational support database services to the organization. Some of the primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g.: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.

This SQL Server DBA role requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with Management and end users to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.

Main responsibilities to include, but not exclusive to:

  • Support of all functions associated with the design, implementation and maintenance of SQL Server databases including security, back-up, logging, reporting and recovery procedures
  • Support of all technical aspects of the company databases and processes
  • Creation of, and support of Report writing under both Crystal and SQL Reporting Services. Ensure data can be provided to support reports and various reporting requirements
  • Transform data via standardization, cleaning, data repair, matching, and de-duping
  • Assist in managing data from multiple sources including internal, external, and 3rd party data, primarily Elucid
  • Assist in maintaining and improving database operational efficiency
  • Perform daily, weekly, and monthly data maintenance tasks
  • Assist in client support and setup configurations
  • Assist in deliverance of I.T. Support to strict SLA’s via support system, phone, email and direct face to face channels
  • Configuration and support of multiple disparate devices
  • Test various internal applications and third party apps for data integrity and security
  • Perform daily, weekly, and monthly data maintenance tasks
  • Assist with Backup and DR procedures
Skills Required: ESSENTIAL
  • Good Team working skills - Strong problem-solving and organisation skills
  • Demonstrable strong SQL understanding of all language concepts, principles, and data structure practices, theories and methodologies
  • 
  • Ability to write and troubleshoot SQL Code and design (stored process, functions, tables, views, triggers, indexes, constraints )Knowledge of RDBM database structures across multiple variations of SQL
  • Experience of SSIS, DTS, or other mass data manipulation services across multiple networks
  • A good knowledge and understanding of XML mark-up language
  • Solid acquaintance with multiple operating systems and their interoperability across multi-channel tiered systems - General understanding of distributed computing and network architectures
  • An understanding of principles to ensure data availability using non-disruptive administration tactics
DESIRABLE
  • A high level of accuracy and attention to detail
  • Certification and recognized qualifications in a related ITIL subject
  • The ability to work under pressure and meet deadlines
  • An understanding of data protection and security issues
  • Experience of data environments that are required to be up and available 24x7
  • Documentation skills for processes and procedures
To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk.

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Specialising in childrenswear and infant products plus women’s maternity fashion JoJo is a successful multi-channel brand in an exciting period of accelerated growth with 65+ stores, a comprehensive website and catalogue business plus expanding international trade customers and an imminent launch in the U.S.

JoJo offers great opportunities for career progression and development.

Head of Garment Technology

We are looking for an experienced Garment Technologist to lead the busy technology team of six. This role offers the right candidate a great chance to implement and develop skills across a wide sphere of technology in an exciting, hands on design, development and buying team. Unlike many other companies we design in house and work directly with factories to produce our own label goods which provides a dynamic workplace and opportunities for growth.

Covering a wide remit of children’s, baby clothing, accessories, and maternity wear, plus multi-product areas - hard & soft - such as plastics, toys and furniture, the role will suit someone keen to get a broad range of knowledge in their career and a varied day!

You will ensure that our designs are produced to the highest quality, safety & compliance standards for the UK and international markets. You will also ensure product is delivered on schedule from a strong, ethical supply base.

The ideal candidate will have been in the industry for 8+ years and will be looking for a new challenge. You must have a background in children’s wear garment technology in a senior or managerial role. Additional experience in ladies/maternity wear or with soft goods or toys would be a bonus. It is essential that you have been exposed to international compliance requirements in children’s clothing or products. You will be a strong communicator, a good leader and have the ability to work under pressure, meeting tight deadlines.

As JoJo is both a manufacturer and retailer it can be a very rewarding role.
    Duties to comprise all areas of process management, department strategy, team development and hands on specifications, sampling and production, including:
  • Advising & supporting your team and the Design & Buying teams to develop ranges using the right fabrics, construction, processes and suppliers.
  • Ensuring designs are issued with accurate specifications, including sketches, grading charts, testing requirements and risk assessments.
  • Setting the strategy and processes for quality control management and training as required, leading remote QC in Wales
  • Controlling production with factories, problem solving quality and production issues.
  • Driving continual improvement in performance and quality. Setting testing strategy and requirements for business needs.
  • Assessing the impact of changing UK and international compliance requirements as the business expands, or as new product areas are developed. Managing the implementation of change and training as required.
  • Responsibility for updating company knowledge and training teams on fabrics, qualities, testing, standards, legislation and compliance.
  • Utilising tools such as reviews, store feedback and returns reports to identify issues and action change. Reviewing range fits and block assessments as required.
  • Managing relationships with suppliers in line with company ethos. Supporting team and resolving issues.
  • Auditing the supply base in line with company standards and ensuring records and diligence maintained, implementing change as required.
  • Travelling to factories worldwide to audit, manage development, sampling and production and representing the company effectively.
  • Managing information the team need to provide to the suppliers, development teams and to the rest of the business.
  • Developing processes to ensure information managed effectively and adapting processes to accommodate change
  • Ensuring team and inter-company processes are efficient and productive.
The successful candidate will have experience in the technology department of a quality international lifestyle brand and will have the following skills:
  • Excellent verbal and written English
  • Excellent communication skills and a keen eye for detail.
  • Qualified with an appropriate NVQ or higher and 8+ years in a relevant background.
  • Comprehensively computer literate, with a good knowledge of Excel.
  • Be able to efficiently multi-task, be highly organised.
  • Experience of travelling to and working with foreign suppliers.
  • Experience of working with childrenswear, UK legislation and standards.
  • Experience of international compliance requirements.
  • Experience of managing a team within a developing business.
  • Proven relationship building skills and ability to effect change.
Please send CV, covering letter including notice period and salary expectations to Mel Brown at mel@jojomamanbebe.co.uk. for which you would like to be considered for.
Please note that due to the volume of applications we receive, we are only able to contact those who may be invited to interview.

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Customer Service Advisor

JoJo Maman Bébe is one of the UK’s prominent multi-channel Maternity, Childrenswear and Baby Product retailers. The business continues to grow in a sustainable manner, without losing sight of our small company values.



This is a permanent contract, working 37.5 hours per week, Tuesday to Saturday.

What is JoJo looking for in an employee?

    It is important to be able to identify with our brand and values. You will need to be passionate about providing excellent customer service and enjoy working in an environment where the unexpected can happen at any time: As a Customer Services Advisor you will:
  • Deliver excellent customer service via telephone, email and social media
  • Offer advice and information regarding products and clothing.
  • Place telephone orders
  • Process returns
  • Offer resolution to customer enquiries
  • Liaise with courier & suppliers
  • Uphold company policies & procedures.
What skills are required?
  • Excellent communication, both written and orally
  • Problem Solver
  • Organised
  • Ability to prioritise
  • Team Player
  • Computer literate
  • Be resourceful
  • Flexible approach
Why should I apply? JoJo prides itself on maintaining an excellent professional relationship with both customers and employees. In addition to providing a competitive salary, bonus and commission opportunities, we deliver ongoing comprehensive training & development, as well as generous discounts. We believe in offering careers, not just jobs!

Please forward your CV and covering letter using ref NEW/CSA to jobs@jojomamanbebe.co.uk.. for which you would like to be considered for. Please note that due to the volume of applications we receive, we are only able to contact those who may be invited to interview.

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International Trade Customer Service

The International team works across both JoJo sites; with large account management, sales and marketing coming out of the London office and all other support based at the head office in South Wales. The successful post holder will need to be flexible and happy to travel, particularly between Newport and London, with a possibility of occasional overseas travel.

Given the international nature of the role flexibility is key as the role will predominantly involve evening work.

The successful post holder must be a team player with the ability to multi-task in a fast paced environment. The need for attention to detail is essential, coupled with the ability to work to strict deadlines. The ability to manage the accounts in a professional manner is an essential element of this role.

Key Responsibilities:

  • Collation of and processing of wholesale orders from new and current accounts including checking specific customer requirements with regards to shipping, discounts and restrictions (using Customer Tracker and liaison with Manager of International Trade Department in London).
  • Providing first contact customer service for individual multinational customers, including web order input issues, stock queries, communication of stock shortages, delivery queries, returns and customer complaints.
  • Escalating complaints to Credit Manager and Manager of International Trade Department when necessary.
  • Managing the returns process.
  • Looking for ways to upsell to the customer where possible.
  • Communication of customer service issues within operations team and with London sales and marketing team.
  • Assisting in some Credit Control based administration duties (including taking credit card payments) for proforma and credit customers.
  • Build close relationships with and offer support to the Sales Reps in the USA and Canada; making sure they understand the JoJo processes.
  • Strong understanding and management of the in-house software Elucid, the Trade website and the Order Tracker systems.
  • Providing cover for other Newport based team members when necessary.
Core Skill Set Requirements:
  • Excellent customer service skills, with experience in a customer service role.
  • Good attention to detail and accuracy using Excel/Word.
  • Excellent communication skills (both verbal and written) and organisational skills.
  • Complete understanding of benefits and features of the entire collection available to sell.
  • The ability to multi-task and be adaptable at short notice.
  • An ability to work within a fast-paced environment, remaining calm under pressure.
  • The ability to deal with multiple, and at time complex customer service problems
  • A good understanding of the JoJo brand and market positioning throughout the World and an ability to enthuse others about the product and heritage of JoJo
Personal Profile: E = Essential competencies D= Desirable competencies
  • E – Proven customer service skills
  • E – Working knowledge of Word, Elucid, Order Tracker and trade website, or similar systems
  • E – Enhanced Excel skills
  • E – Critical eye for detail
  • E – Proven team player
  • E – Ability to work flexible hours, including evening work
  • E – Ability to travel, including possible occasional international travel
  • D – Multi-lingual
  • D – Previous international retail experience
  • D – Hold full UK driving license


If you would like to be considered, please register your interest or forward your CV to HR hr@jojomamanbebe.co.uk.

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International Trade Exec (new Accounts)

JoJo Maman Bébé is a multi-channel retailer of maternity wear, babywear and nursery products; with currently 60 UK stores, a thriving e-commerce presence, and a growing international department. The key to our success and customer loyalty is down to our design and innovation; attention to detail and pride in our work; and our ethical business practices.

Our international department is in the process of rapid expansion with major wholesale and distribution contracts established on a monthly basis. The International team has recently restructured the department, and this role has been modified from its original structure. The successful post holder must be a team player with the ability to multi-task in a fast paced environment. The need for attention to detail is essential, coupled with the ability to work to strict deadlines. Also to be able to manage the accounts in a professional manner is also an essential element of this role.

Key Responsibilities:

  • Collation of and processing of wholesale orders from new and current accounts
  • Liaison and strong communication skills with individual multinational customers
  • Constantly look for ways to increase sales on each order
  • Work closely with Merchandising to ensure all data is accurate and updated on new season wholesale price documents
  • Good liaison and communication regarding accounts/stock/orders and Elucid information with the International Trade Finance team based in Newport
  • Cover for International Trade Exec (Key Accounts)
  • Close relationship and support for Sales Reps and Distributors; making sure they understand the JoJo processes and to ensure that they have everything they need to sell JoJo
  • Strong understanding and management of Elucid, Trade website and Order Tracker
Core Skill Set Requirements:
  • Good attention to detail and accuracy using Excel/Word
  • Results orientated with constant interest in sales strategy and targets
  • Complete understanding of benefits and features of the entire collection available to sell
  • Excellent communication and organisational skills
  • The ability to multi-task and be adaptable at short notice
  • An ability to work within a fast-paced environment, remaining calm under pressure
  • The ability to deal with multiple, and at time complex customer service problems
  • A good understanding of the JoJo brand and market positioning throughout the World and an ability to enthuse others about the product and heritage of JoJo
Personal Profile: E = Essential competencies D= Desirable competencies
  • E – Working Knowledge of Word, Elucid, Order Tracker and Trade website
  • E – Enhanced Excel Skills
  • E – Proven Customer Service Skills
  • E – Critical eye for detail
  • E – Proven team player
  • E – Ability to travel internationally
  • D – Multi-lingual
  • D – Previous international retail experience
  • D – Hold full UK driving license


If you would like to be considered, please register your interest or forward your CV to HR jobs@jojomamanbebe.co.uk..

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Multichannel Technical Project Manager

This is a newly created role to enable continued business growth in an efficient and systematic manner. You will be responsible for developing and delivering initiatives that drive the business forward via multichannel routes, which will assist in sales growth and enhance the user experience. Working closely with the Board, the Head of IT and the E-commerce Manager, the Multichannel Project Manager will identify business growth opportunities, recommend solutions and take responsibility for the technical delivery of projects.

JoJo Maman Bébé launched as a tiny start-up 21 years ago and has grown organically to become the UK’s leading independent mother and baby brand. With a head office and distribution centre in Newport, South Wales and Design and Marketing office in Battersea, London the business continues to grow in a sustainable manner, without losing sight of its small company values.

Designing and contract manufacturing the majority of the product range (with 8,000 SKUs seasonally), we offer a truly Omni-channel route to market via a busy website, 65 UK and Irish stores, mail order catalogue and trade sales across the world. From July 2015 a USA B2C website and catalogue will be launched, serviced from a third party DC based in New Jersey.

JoJo is currently run on the multi-channel software ELUCID from Sanderson Plc., which handles the WMS, EPOS and web platform via a responsive website and CRM.

Role overview:

The successful candidate will be a commercially focused technical project manager with excellent experience and proven project management, communication and influencing skills. Ideally you will demonstrate knowledge of high volume E-Commerce transactional web and mobile sites. Experience of multi-channel retail platforms is desirable, but not essential for the success of this role.

A key aspect of the role is to manage UAT to asses if applications can support day to day business and user scenarios, all of which will assist in the reduction of ongoing project costs. The ability to test code written by others will be required; therefore previous coding skills would be advantageous, but not essential. It is more important to be able to detect and rectify defects within the system from project specification to completion prior to user experience.

The position will be best suited to a technical E-Commerce Manager who enjoys working on end-to-end software implementation and UAT management, with the need to become fully immersed in understanding the architecture and user experience. Particular interest in strategic performance of E-Commerce, ERP/CRM solutions; including warehousing, merchandising, payment gateways and business intelligence is important. You will have the ability to lead and facilitate the direction of other team members by sharing the responsibility and ownership in tandem with the teams’ skill base and capabilities. This role will be essential for the success of future projects as the company continues to expand both in the UK and globally.

Main responsibilities to include:

  • In the first instance manage the design and integration of a new Magento based web platform for the launch of the USA B2C business model. Go live date July 2015.
  • Implement and manage full UAT across all current applications and future projects.
  • Proactively manage the technical integration of the new Magento website into Elucid, Sage and the USA DC’s WMS.
  • Identify & implement technical developments to streamline business processes, for example the in-house designed PLM system.
  • Work with the E-commerce and marketing teams on the development and integration of third party software to improve the technical functionality of the E-Commerce platforms.
Key skills will include:
  • An understanding of the brand and market positioning in the UK and the ability lead the technical advancement of the brand in line with the Board’s growth projections and business development plans.
  • High volume e-commerce experience is essential. Multichannel and retail experience would be advantageous, but is not essential.
  • Proven experience of working with Magento.
  • Must be highly competent in mapping User Experience and focusing on the customer journey.
  • Proven experience of managing UAT, defining and managing test plans.
  • Meticulous attention to detail and customer led focus is essential.
  • Experience of Wireframing is desirable.
  • Significant management and understanding of the complete software development lifecycle for high transactional, resilient and performance critical ecommerce web-sites.
  • The ability to learn and understand the technical needs of each department and how they should integrate with the other areas of the business.
  • Proven experience and success of technical Project Management, with Agile knowledge desirable.
  • Proven experience and success of identifying technical requirements, researching solutions and developing strategy.
  • A thorough understanding of the fashion retail industry is preferable, but not essential.
  • Excellent written and verbal communication with the need to be able to effectively communicate with technical and non-technical personnel.
  • Exemplary organisation skills including the ability to set up new processes and training where required.
  • Proven experience of managing expectations and relationship building across stakeholders.
  • The role will be London based, however the ability to travel to the head office in Newport and other destinations will be required on an ad-hoc basis.


If you would like to be considered, please register your interest or forward your CV to HR jobs@jojomamanbebe.co.uk..

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Customer Services Manager

JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street.

Whilst the company has expanded, we retain "small company" values and are committed to offering our retail employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

General Description:

  • Setting up trade accounts in Elucid and Sage in a timely and accurate manner;
  • Assist in the flow of trade orders by managing collection of payment in a timely manner in conjunction with communicating with all operational departments to point of despatch;
  • Assist in other Credit Control based administration duties (including taking credit card payments) for proforma and credit customers;
  • Ensure all trade Customers are set up with the correct tax code and ensuring Customs and Excise export rules are followed at all times;
  • Managing customer service expectations regarding after sales issues;
  • Close liaison with supply chain, warehouse and offsite sales team (London) to ensure timely completion of despatch and invoice process;
  • Liaison with US and Canadian reps;
  • Liaison with courier companies where necessary;
  • Creating and maintaining a fluid filing system for International Trade Department, including obtaining and filing all relevant export documentation.
  • Upkeep/audit of trade accounts ensuring accuracy of information and confidentiality at all times.
Essential skills required:
  • Strong excel and Microsoft office skills.
  • Strong communication and influential skills.
  • Strong organisational skills.
  • Must be flexible.
  • Must evidence problem solving skills.
Desirable skills:
  • Credit control experience (International experience desirable, must be comfortable calling and emailing overseas customers).
  • Experience using Sage 200 or similar accounting software.
  • Export knowledge, including raising commercial invoices and packing lists.
  • Languages – (especially French)
  • Experience using customer web portals.
We will consider this role as a secondment from another department,a trial period could be accommodated if desired.

If you would like to be considered, please register your interest or forward your CV to HR hr@jojomamanbebe.co.uk.

Closing date, 12 noon, Wednesday 1st April 2015

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Customer Services Manager

Our customers are the most important part of the business and we pride ourselves on the service that we provide. Our CS centre is based at our Head Office in Newport, South Wales and assists customers from all channels of the business, mail order, website/social media and retail.

This is a critical role with responsibility for overseeing the CS function and ensuring that the high standards of customer relations are maintained across all channels of the business. The post holder will need strong leadership and people management skills in order to get the best out of a team. Procedures and processes should be continually reviewed to ensure that the team have the necessary tools and guidance to keep customer service standards the priority.

With planned growth in the USA and continuous expansion in the UK, the post holder will be a key influence in driving the department forward. This expansion results in opportunities for alternative types of working, including homeworking, allowing us to provide a seamless, consistently high level of support to all our customers.

The use of social media as a channel of communication has become an integral part of the departments’ communication with our customer base and the post-holder will need to understand, embrace and champion all types of social media communication.

Key Responsibilities:

  • Commitment to delivering the highest level of customer service via all channels;
  • Ensuring that customer complaints are fully investigated to get to the root cause and provide a satisfactory resolve for both customer and company;
  • Ensuring that social media channels are monitored and utilised to enhance the customer experience;
  • Review and improve customer service processes and procedures;
  • Staff training and development, including staff in our retail stores to ensure consistent delivery of customer service standards;
  • Provision of synergy between all channels of the business;
  • Visiting our retail stores to monitor and evaluate consistency in the delivery of customer service;
  • Visiting our Design Studio (Battersea, London) to report on departmental matters to appropriate Senior Managers and Directors;
  • KPIs reporting.
Duties might include
  • Proven track record of leading a team in a customer service environment;
  • Experience gained from a multi-channel retailer would be advantageous;
  • Experience of working with the challenges presented by different time zones and cultures;
  • Understanding and use of social media as a channel for customer liaison;
  • Experience of alternative methods of working e.g. homeworking would be advantageous;
  • Highly motivational;
  • Strong influencing and negotiation skills;
  • Ability to compile and analyse data;
  • Excellent written and verbal communication skills and attention to detail;
  • Able to travel and incorporate overnight stays away from home;
  • Full, clean driving licence.
CV and cover letters to be forwarded to jobs@jojomamanbebe.co.uk.

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4 Month Paid Internship with Garment Technology Team

We are looking for a keen garment technology graduate to join our busy team for a short while.

This role offers the right candidate a great chance to get hands on experience within a team covering a wide sphere of garments and products. The team deals with not only children’s and baby wear but also maternity wear, fabric based products, such as towelling, bedding, shoes, plus, toys, furniture etc.

Unlike many other companies we design in house and work directly with factories to produce our own label goods and we sell what we make ourselves - which means exposure to dealing with factories and suppliers as well as with designers and buyers and also with seeing the results on customers.

We are looking for someone to help with the team admin and simpler processes such as measuring, wash testing, managing samples etc.

The ideal candidate will have graduated recently with strong garment technology skills and be looking for an opportunity to learn and be a part of a team to give them a springboard to future roles.

Duties might include

  • Ordering, arranging, labelling and filing of samples.
  • Maintaining the Critical Path.
  • Measuring and preparing garments for fitting. Assisting in fitting garments with other technicians and typing up fit comments to send to suppliers.
  • Ensuring labelling and packaging instructions are followed.
  • Proofing care label artworks.
  • Filling of documents both electronically and manually.
  • Organising necessary samples for testing, checking and filing test results.
  • Carrying out in-house wash testing for bulk fabric and trims, approvals & filing.
  • Assisting to file Supplier Information forms and audits.
  • Assisting and working with other Garment Technicians on all duties as appropriate.
  • Assisting co-ordinating foreign testing and compliance records as required.
Duties might include
  • Ordering, arranging, labelling and filing of samples.
  • Maintaining the Critical Path.
  • Measuring and preparing garments for fitting. Assisting in fitting garments with other technicians and typing up fit comments to send to suppliers.
  • Ensuring labelling and packaging instructions are followed.
  • Proofing care label artworks.
  • Filling of documents both electronically and manually.
  • Organising necessary samples for testing, checking and filing test results.
  • Carrying out in-house wash testing for bulk fabric and trims, approvals & filing.
  • Assisting to file Supplier Information forms and audits.
  • Assisting and working with other Garment Technicians on all duties as appropriate.
  • Assisting co-ordinating foreign testing and compliance records as required.
Please send CV, covering letter including start availability to Sunny Machado at sunny@jojomamanbebe.co.uk.

Due to high application levels we will only contact candidates we would like to see for interview

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Buyer

Working with the team responsible for Buying and Production of our own brand Maternity & Children’s ranges this role supports the Head of Fashion Buying & Design whilst leading and developing a team of assistant buyers and production admins.

The successful candidate will have strong multi-channel experience with a quality lifestyle or niche brand and be used to managing multiple categories.

Key duties will include :

  • Driving development, purchasing and production to schedule.
  • Focusing on direct to factory sourcing, costing negotiation and supplier relationship management.
  • Developing and implementing systems and processes to ensure the department runs efficiently and adapts to business needs.
  • Working with the Design & Tech teams to ensure designs are produced to the required commercial & quality standards.
  • Working with the Merchandising team to range designs appropriately for each channel and implementing plans with other departments to maximise catalogue selections, layouts and photography, ecommerce opportunities, trade selections, international selections and store planning.
  • Managing margin, pricing and purchasing strategies for the different channels effectively.
  • Ensuring product data and content is managed and co-ordinated for business needs, for example text and fabrication for the different channels
The successful, commercially minded candidate will be bright and driven with a strong understanding of the multi-channel challenges of the role. Educated to degree level with a strong natural aptitude for Math’s and English and will have the following skills:
  • Excellent verbal and written English plus strong communication skills.
  • Fully computer literate, with a solid knowledge of advanced Excel
  • Highly organised and numerical with excellent attention to detail plus experience of dealing with retail purchasing, CMS and PLM systems.
  • Proven skills in dealing direct with far eastern foreign suppliers and factories, visiting, negotiating & auditing. Additionally strong knowledge of shipping from the Far East.
  • Be a positive and patient role model, keen to develop self and team.


Send by email CV, covering letter, availability to work/notice period and salary expectations to Mel Brown, Design & Buying Director, mel@jojomamanbebe.co.uk Unfortunately due to high levels of applications we will only contact successful candidates.

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Customer Advisor

JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street.

Whilst the company has expanded, we retain "small company" values and are committed to offering our retail employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

Reporting to the Store Manager; you must thoroughly enjoy being on the shop floor offering excellent customer service including assisting with the personal shopping service, bra fittings and offering advice and information regarding products and clothing. The role will also involve assisting the Store manager with merchandising, stock takes and general maintenance of the store.

Key responsibilities of the role include assisting customers, processing sales via company Epos & Mail Order Systems, working within company ethos and ethics to achieve the business objectives, implementing and upholding company policies and procedures, providing assistance with deliveries, maintaining awareness of stock security and the Health & Safety standards within the store and finally assisting with in-store visual displays and standards.

We are looking for a highly motivated individual who is customer focussed and is an excellent communicator.

To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

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Customer Service Advisor

JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street. To provide excellent customer services to new and existing customers and represent the company to a high standard of professionalism.

Whilst the company has expanded, we retain "small company" values and are committed to offering our retail employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

  • To process telephone, mail and fax orders.
  • Advise customer on products and sizing.
  • Deal with minor customer service queries and problems
  • Inputting of catalogue requests from coupons and voicemail
  • Processing returned items for exchange or refund
  • Keeping the database clean of duplicates and ‘gone-aways’
  • Working with the Senior Customer Service Advisors to achieve excellent levels of service
  • Assisting CS Manager or CS Seniors with specific customer service projects.


  • Specific duties may be assigned to any individual who shows the attitude and competence to take on additional responsibility.

    This job requires:

  • Good communication skills
  • Previous call centre experience
  • Excellent customer service skills
  • Ability to work as part of a team


  • To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

    Weekend Customer Advisor

    JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street.

    Whilst the company has expanded, we retain "small company" values and are committed to offering our retail employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

    Reporting to the Store Manager; you must thoroughly enjoy being on the shop floor offering excellent customer service including assisting with the personal shopping service, bra fittings and offering advice and information regarding products and clothing. The role will also involve assisting the Store manager with merchandising, stock takes and general maintenance of the store.

    Key responsibilities of the role include assisting customers, processing sales via company Epos & Mail Order Systems, working within company ethos and ethics to achieve the business objectives, implementing and upholding company policies and procedures, providing assistance with deliveries, maintaining awareness of stock security and the Health & Safety standards within the store and finally assisting with in-store visual displays and standards.

    We are looking for a highly motivated individual who is customer focussed and is an excellent communicator.

    To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

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    Part time Customer Advisor

    JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street.

    Whilst the company has expanded, we retain "small company" values and are committed to offering our retail employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

    Reporting to the Store Manager; you must thoroughly enjoy being on the shop floor offering excellent customer service including assisting with the personal shopping service, bra fittings and offering advice and information regarding products and clothing. The role will also involve assisting the Store manager with merchandising, stock takes and general maintenance of the store.

    Key responsibilities of the role include assisting customers, processing sales via company Epos & Mail Order Systems, working within company ethos and ethics to achieve the business objectives, implementing and upholding company policies and procedures, providing assistance with deliveries, maintaining awareness of stock security and the Health & Safety standards within the store and finally assisting with in-store visual displays and standards.

    We are looking for a highly motivated individual who is customer focussed and is an excellent communicator.

    To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

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    Assistant Store Manager

    JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street.

    Whilst the company has expanded, we retain "small company" values and are committed to offering our retail employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

    The main aim of the role is to assist the Store Manager with ensuring the smooth day to day running of a retail location. In the Store Manager’s absence you will be responsible for managing a small team of retail staff, banking, observing stock levels, conducting stock takes, general maintenance and security of the store, assist with visual merchandising as required and offer a high level of customer service.

    Implementing and upholding Company policies and procedures and ensuring that stock replenishment activity is carried out effectively in the store.

    Supervision of the receipt of deliveries. Ensuring company security and health & safety standards are met in the store. Ensuring shop maintenance is carried out safely and quickly.

    Assisting with visual merchandising and marketing standards and display.

    All day to day staff management including implementing all HR policies along with training and development of new and existing staff.

    Supervising and ensuring the levels of customer service provided in the store remain at the highest standard. Responsibility for shop security including control of keys and response to alarm systems.

    You will be expected to ensure that open communication is maintained with head office and that all administration is completed on time and correctly.

    We are looking for a highly motivated individual who is customer focussed and is an excellent communicator, sales orientated with the ability to train and develop and lead by example.

    To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

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    Store Manager

    JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street.

    Whilst the company has expanded, we retain "small company" values and are committed to offer our retail employees a competitive salary and bonus scheme, generous discount, training and development and fun and friendly working atmosphere.

    The main aim of this role is to ensure the smooth day to day running of a retail location. The role will involve managing a small team of retail staff, banking, observing stock levels, conducting stock takes, general maintenance and security of the store, assisting with visual merchandising as required and offering a high level of customer service.

    Key responsibilities of the role include understanding the company and individual store business objectives in order for the store to trade profitably, work within company ethos and ethics to achieve the business objectives, implement and uphold company policies and procedures, ensure stock replenishment activity is carried out effectively in the store. You will also be expected to supervise the receipt of deliveries, ensure company security and health and safety standards are met in the store, ensure shop maintenance is carried out safely and quickly, assist with visual merchandising and marketing standards and display, all day to day staff management inlcuding implementing all HR policies determined by the HR department and Retail Operations Manager along with training and development of new and existing staff.

    We are looking for a highly motivated individual who is customer focussed and is an excellent communicator, sales orientated with the ability to train and develop and lead by example.

    To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

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    Area Manager (Retail)

    The main purpose of this role is to offer support to a store portfolio in order to increase levels of customer service standards across the company, ensuring that company ethics and ethos are maintained at all times.

    Working alongside the Retail Operations Manager and Operations Director, you will be responsible for ensuring that company policies are met and maintained, staff are fully trained and excellent customer service standards are retained and improved.

    You must have a keen eye for detail to ensure that store promotions are accurate and merchandised to the company's exact standards.

    You will require a good knowledge of HR procedure and a sound understanding of health & safety requirements.

    This particular post is required to cover the following stores: - Chiswick, Chelsea Green, Westbourne Grove, Northcote Rd Kids, Northcote Rd Maternity, Blackheath, Dulwich, Putney, Richmond, Kingston, Cobham, Guildford

    Due to the location of these stores, the ideal candidate will be located in central or South London.

    Please note, due to the nature of the role there will a requirement for overnight stays.

    If you would like to apply please send your cv and covering letter to jobs@jojomamanbebe.co.uk

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    Visual Merchandiser

    JoJo Maman Bébé launched as a very small company and has grown to be one of the UK's prominent multi channel Maternity, Childrenswear and Baby Product retailers. Trading has been predominantly via catalogue and the website, however the company is now rapidly expanding onto the high street.

    Whilst the company has expanded, we retain "small company" values and are committed to offering our retail employees a competitive salary and bonus scheme, generous discount, training and development and a fun and friendly working atmosphere.

    The main responsibility of the Visual Merchandiser (VM) is to ensure that window and in-store displays are cohesive well maintained, have visual impact, are changed regularly and most of all have a positive effect on sales.

    The position will require the holder to work closely with the Store Manager to ensure that day to day operational issues are met.

    He/She will have overall say in how often the store will change the merchandise and recommend through reports/briefs and plannograms the most effective layout plans.

    Alongside the primary role of upholding VM guidelines and standards, the post holder will also be required to offer excellent customer service including till operation - assisting with the personal shopping service, bra fittings (if appropriate) and offering advice and information regarding products and clothing.

    This post requires an individual with strong commercial awareness and communication skills, someone who understands company objectives and is driven by self motivation. He/She must have a very hands on approach to solving problems and be comfortable with multi-tasking and working the necessary time to complete company deadlines.

    He/She may be required to work away from home, travelling to other stores/new store openings.

    Full driving licence an advantage but not essential.

    To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

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    Warehouse Operative

    MAIN PURPOSE OF JOB:
    To work in diverse areas of the warehouse, although it will be taken into account if a member of staff makes a particular request to work in one area should the need arise. Naturally the suitability of the work for the employee will be taken into consideration, along with the skills required for each particular job.

    MAIN RESPONSIBILITIES

  • To pick stock, replenish shelves, carry out manual stocktaking.
  • To pack into despatch bags or boxes orders for retail and wholesale customers. To complete all relevant paper work for posting and despatch.
  • Receive goods into the warehouse, checking despatch notes, counting stock, stock controlling and putting away to shelf.
  • To open, process and label all returned parcels that arrive back into the warehouse. To complete all relevant paperwork and return goods to shelf.
  • Operate Fork Lift truck.
  • Any other Duties allocated by Managers.
  • All staff are jointly responsible for keeping the warehouse clean and tidy, with specific responsibility for cleaning up their direct areas of work on a daily basis.

    Staff with specific qualifications, such as forklift licenses, will be required to carry out duties of that nature.

    KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

    The job requires:

  • Good communications skills.
  • General warehouse experience.
  • Ability to work as part of a team.
  • Reach Licence Essential.
  • Computer skills would be an advantage although not necessary as training will be provided.


  • To apply, please forward your CV with cover letter and salary expectations to jobs@jojomamanbebe.co.uk

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    Credit Manager

    JoJo Maman Bébé is a multi-channel retailer of maternity wear, babywear and nursery products; with 57 stores nationally, a thriving e-commerce presence, and a growing international trade department. We employ approximately 550 people in the UK. The key to our success and customer loyalty is down to our design and innovation; attention to detail and pride in our work; and our ethical business practices. We may have grown into a major retailer but we haven’t forgotten our roots for providing quality and value for money, and the emphasis we place on service means we are a business our customers can trust. We adhere to a nonhierarchical structure, which means all managers must spend time working with their teams when all hands are needed on deck. Our success is very much a team effort.

    Our international department is in the process of rapid expansion with major distribution contracts established on a monthly basis. This is a newly created role, and the successful post holder will be required to demonstrate the ability to multi-task in a fast paced environment. The need for attention to detail is essential, coupled with the ability to work to strict deadlines, organize multiple shipments, and account management is also essential elements of this role. The post holder will have relevant experience within a financial capacity in areas of sales ledger, credit control, coupled with a working knowledge of Sage (or similar). The post holders abilities will include Customs and Excise legislation, taxation and VAT knowledge within international markets and the ability to implement, report and present profitability analysis up to Board level.

    General Description:

    • Management of credit control function for JoJo Maman Bébé. Dealing with internationally based customers of varying sizes (ranging from small boutiques to large multinational retailers).
    • Successful candidate will be responsible for managing the wholesale operations team based in Newport. Will need to liaise with Head of International Trade and customer service team based in London; the warehouse team based in Newport and international customers.
    • Ensuring all customers are set up with the correct tax code and ensuring Customs and Excise export rules are followed at all times.
    • Responsible for ensuring payment has been received before despatch for non-account customers and ensuring prompt payment for those with agreed credit.
    • - Responsible for ensuring all customers requesting credit are adequately credit checked and referenced (with on-going checks carried out biannually). Arranging credit insurance when necessary. Also liaising with external credit reference agency, credit insurers and customers.
    • - Monitoring customers with credit (as above) and highlighting late payment issues. Liaising with insurers to ensure notification requirements are met and removing credit facilities when necessary.
    • Working with the operations team and senior management team to ensure orders are despatched on a timely basis adhering to agreed customer delivery dates.
    • - Ensuring customers are invoiced on a timely basis, with the correct applicable taxes and that invoices adhere to the requirements of the country of destination. For large key accounts ensuring that the customers invoicing requirements are met to ensure timely payment.
    • - Managing debtor’s ledger, allocating receipts and reporting on aged debtors on a monthly basis.
    • - KPI reporting and other ad hoc reporting where required.
    Essential skills required:

    • - International credit control experience (export knowledge also desirable).
    • - Management experience.
    • Experience using Sage 200 or similar accounting software.
    • Strong excel and Microsoft office skills.
    • Strong communication and influential skills.
    • Must be flexible and able to travel.
    • - Must evidence problem solving skills.

    Desirable skills:
    • Export knowledge.
    • Languages.


    In return, we offer a competitive salary. If you would like to apply please forward your CV, confirming salary expectations to: jobs@jojomamanbebe.co.uk.

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    Assistant Buyer

    Specialising in childrenswear and women’s maternity fashion JoJo is a successful multi-channel brand in an exciting period of accelerated growth with 60+ stores, a comprehensive website and catalogue business and expanding international customers. JoJo offers great opportunities for career progression and development.

    Working with the team responsible for Buying and Production of our own brand Maternity & Children’s ranges this role supports the Buyers & Merchandisers whilst managing, training and developing the Admin Assistants to ensure the process runs smoothly.

    Duties to include all areas of purchasing & production, including:

    • Critical path management.
    • Delivery schedule management.
    • Management of buying, photographic & salesman samples.
    • Sourcing new supply opportunities.
    • Negotiating costings and minimums.
    • Order raising and confirmation.
    • Maintaining in house product systems.
    • Supplier liaison to ensure information flows and critical dates achieved.
    • Competition report analysis.
    • General administrative support to the buyer.
    • Managing the workload of the BAAs.
    • Supporting and training the BAA’s on JoJo systems and processes.
    The successful candidate will be bright and driven with a strong understanding of the role. Educated to degree level with a strong natural aptitude for Math’s and English and will have the following skills:

    • Excellent verbal and written English and strong communication skills.
    • Fully computer literate, with a solid knowledge of Excel (minimum standard Level II).
    • Two years experience as a Fashion Buyers Admin Assistant.
    • Experience in dealing direct with foreign suppliers and factories.
    • Competent and efficient at keeping databases updated.
    • Be an efficient and reliable administrator who can be responsible for their own work load and keen to develop.
    • Able to multi-task and work happily in a busy, whilst friendly, atmosphere.
    • Be a positive and patient role model.

    Send by email CV, covering letter, availability to work/notice period and salary expectations to Geri Macauley, Head of Buying to geri@jojomamanbebe.co.uk

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    ASSISTANT TECHNOLOGIST

    We are looking for an Assistant Technologist to join our busy Tech Team. This offers the right candidate a great chance to implement and develop skills across a wide sphere of technology in an exciting and hands on design, development and buying department. Unlike many other companies we design in house and work directly with factories to produce our own label goods which provides a dynamic workplace and opportunities for growth.

    With an exciting remit covering not only children’s and baby wear but also maternity wear, fabric based products, such as towelling, bedding, shoes, fun toys plus many other areas the role will suit someone keen to get a wide range of experience.

    A key role supporting the technology team you will ensure that our designs are executed to the highest quality and safety standards and to schedule. You will have been in the industry already and ideally have a background in childrenswear and ladieswear. You will be a strong communicator and have the ability to work under pressure and meet tight deadlines.

    Expected duties may include:

    • Preparing specification packs, collating and maintaining the critical path.
    • Fitting samples & sending comments, sealing for production and checking shipment.
    • Initiating, chasing, approving and filing of testing documents.
    • Assisting co-ordinating foreign testing and compliance records as required.
    • Ensuring testing manuals are up to date and provided to suppliers.
    • Ensuring all key spreadsheets and documentation is completed.
    • Ensuring labelling is correct and that all items adhere to British Safety Standards and International compliance & labelling requirements.
    • Updating and maintaining Supplier information spreadsheets and audits.
    • Sending out samples or wearer trials, compiling feedback and proposing improvements.
    • Assisting the team and supporting the Head Tech as required
    The successful candidate will be have experience in a garment technology / QA department of a commercial manufacturer and retailer and will have the following skills:

    • Excellent verbal and written English
    • Excellent communication skills and a keen eye for detail.
    • Qualified with an appropriate NVQ or higher with experience in a fashion background.
    • Comprehensively computer literate, with a good knowledge of Excel and Illustrator.
    • Be able to efficiently multi-task, be highly organised.

    If you are looking for the perfect opportunity to further your career then please email your CV with a covering letter and salary expectations to: Sunny Machado, Head of Garment Technology sunny@jojomamanbebe.co.uk . Due to high application levels we apologise in advance but we will only contact candidates we would like to see for interview.

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    GARMENT TECHNOLOGIST

    We are looking for an experienced Garment Technologist to join our busy team. This role offers the right candidate a great chance to implement and develop skills across a wide sphere of technology in an exciting and hands on design, development and buying team. Unlike many other companies we design in house and work directly with factories to produce our own label goods which provides a dynamic workplace and opportunities for growth.

    With an exciting remit covering not only children’s and baby wear but also maternity wear, fabric based products, such as towelling, bedding, shoes, fun toys plus many other areas the role will suit someone keen to get a wide range of experience in their career and a varied day!

    You will ensure that our designs are produced to the highest quality and safety standards, and on schedule.

    The ideal candidate will have been in the industry for 4+ years and will be looking for a new challenge. You must have a background in children’s wear. Experience in ladieswear or with soft goods or toys would be a bonus. You will be a strong communicator and have the ability to work under pressure and meet tight deadlines.

    As JoJo is both a manufacturer and retailer it can be a very rewarding role.

    Duties to comprise all areas of development and production, including:

    • Preparing specification packs, fitting samples and ensuring critical path is followed
    • Sealing for production and checking shipment samples. Trouble shooting and forcing resolution on quality or production concerns.
    • Ensuring all labelling and testing is actionned and that all items adhere to British Safety Standards and International compliance & labelling requirements.
    • Problem solving development and production issues.
    • Visiting, auditing and ensuring production in factories.


    The successful candidate will be have experience in a technology department of a quality commercial manufacturer and retailer and will have the following skills:

    • Excellent verbal and written English
    • Excellent communication skills and a keen eye for detail.
    • Qualified with an appropriate NVQ or higher and 4+ years in a relevant background.
    • Comprehensively computer literate, with a good knowledge of Excel and Illustrator.
    • Be able to efficiently multi-task, be highly organised
    • Experience of travelling to and working with foreign suppliers.
    • Experience of working with childrenswear.

    Please send CV, covering letter including notice period and salary expectations to Mel Brown at mel@jojomamanbebe.co.uk.
    Due to high application levels we will only contact candidates we would like to see for interview.

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    Road Show Manager

    JoJo Maman Bébé is the UK’s leading boutique mother & baby brand. Launched 21 years ago as a tiny start-up, the company has grown organically year on year. Despite our expansion we continue to adhere to small company values. Finding the right people to join our team is important; working at JoJo is more than just a means to earn a living.

    The company has grown from mail order roots, via e-commerce to become the UK’s largest chain of independently minded, high street mother and baby stores. Imaginative product and marketing, coupled with great customer service and ethical business practices have been the route to our success.

    The JoJo Road Show 2014 is being launched as a marketing and branding campaign with the remit to achieve the following:

    • 1. Data capture: To add new customers for the mail order/web database by completing postcards which offer the added incentive of a competition entry.
    • 2. Customer education: To promote the JoJo brand values by engaging with new and current JoJo customers and chatting about the history of the brand, the company ethos, the product and the company charity.
    • 3. Customer entertainment: By offering the in-van service of baby & child sketched or shadow-cut framed portraits (with the relevant travelling artist) or offering hand and foot casts as a joint venture with Little Impressions.
    • 4. New store openings and current store marketing: At times the JoJo Road Show will visit nonspecific events around the countryside. A Facebook competition will be launched for the team to visit nurseries or local JoJo stores. Toddlers will be permitted to visit the van, receive (or buy) a JoJo balloon and be offered a discount voucher to spend in the local store.
    • 5. Product Sales: A small selection of the wide JoJo product offering will be retailed at certain events visited during the JoJo Road Show calendar. The merchandise selection will be in line with the specific event we are attending.
    • 6. Balloon Sales: JoJo pull-along helium balloons will be for sale at most venues.
    • 7. Customer Web Discount: I-pads maybe offered in the van for customers to place online orders with a specific JoJo Road Show discount (where WIFI possible).


    Following a period of training, both in store and at head office the successful candidates will be responsible for the following:


    • - Following the calendar, pre-booked by the Marketing Department, travel to festivals and shows across the country, set up the stand as required – including putting up tents, laying out the product and the working the hours required to engage with the customer base, data capture and sell JoJo product.
    • - In between attending the booked events (working closely with suggestions from the PR team), to visit seaside resorts, local country towns and JoJo stores across the country, handing out catalogues, discount vouchers and balloons to potential JoJo customers.
    • - Working with the Merchandising Team, ensure stock replenishment is achieved and relayed to the head office in Newport. Depending on the schedule and location, travelling to Newport to replenish stocks as required between shows.
    • - With the JoJo permanent member of staff seconded to that event (where relevant), ensuring that the work load is efficiently dealt with at each venue, devising a sensible rota for the team.
    • - Setting fun targets (for sales and data capture) for individuals within the team and ensuring these are reached and exceeded.
    • - Managing the basic mechanical maintenance and upkeep of Eloise, the JoJo HY Van, and ensuring she is spotless at all times (both inside and out) to promote the brand in the best possible way.
    • - Supplying text and images to the Marketing Team to add to the JoJo Road Show Blog – “written by Eloise” as she travels round the countryside.
    • - Managing the budgets for the team sustenance and accommodation.
    • - Managing data uploads as required for Marketing.
    • - Managing stock replenishment and display.
    • - Cashing up, balancing and banking end of day sales.


    The successful candidate might have the following attributes and skills:

    • - A passion for classic cars, ideally Citreon HY vans and the ability to drive and maintain them. (Eloise is quite heavy, with no power steering and three gears.)
    • - Good efficiency and management skills.
    • - Team building and encouragement without the need to bark orders.
    • - The ability to think fast in a busy or unpredictable environment and keep a calm head in an emergency.
    • - An interest and understanding of marketing, retail and customer service.
    • - Good sales techniques to achieve targets without resorting to being pushy.
    • - To be a hands on member of the team; able to put up a tent, chat to customers, sort out minor problems and ensure all are on board, serious and enthusiastic about their job whilst enjoying the summer.
    • - An empathy for JoJo brand values and the ability to engage with customers and promote the brand.
    This role would be ideal for a candidate wishing to enjoy an unstructured job over the summer season. They will be working with a variety of regular JoJo employees seconded from the marketing or retail departments. Whilst there are plenty of systems in place and full training will be given, this role will suit individuals with imagination and enthusiasm who are happy to make the most of a great opportunity to promote the brand whilst enjoying a season on the road.

    Please send your CV, covering letter, and salary expectations to jobs@jojomamanbebe.co.uk

    The manager with a ‘can do’ attitude will be pivotal to the success of the JoJo Road Show 2014.

    Couples will be considered as a job share.

    Interviews will be conducted asap by Laura Tenison, Founder and MD and Emma Brannan, Marketing Director.

    Events already booked, include Wynchwood, Cornbury, Camp Bestival. Lamer Tree etc.

    Contract dates May – September 2014.

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    Assistant Merchandiser

    Specialising in childrenswear and women’s maternity fashion JoJo is a successful multi-channel brand in an exciting period of accelerated growth with 60+ stores, a comprehensive multi-channel business and expanding international customers this role offers great opportunities for career progression and development.

    An exciting role covering a wide remit of merchandising functions within a small and focused team. Perfect for someone who enjoys multi-tasking, is looking to take on responsibility in key trading decisions and get involved in our exciting growth plans

    This role will primarily be involved in the maternitywear category but would cover other categories as necessary. Duties may cover all areas of planning, analysing, trading and branch merchandising, including:

    • Supporting the Merchandiser in day to day running of the department
    • Producing, analysing and responding to trading figures to ensure sales and profit targets are achieved.
    • Range planning and preparation of stock packages for allocation.
    • Maintaining availability for direct business and in store through effective management of stock flow.
    • Propose and implement stock optimization or markdown strategies.
    • Analysing and responding to Store trading figures, capacities and grading to drive sales.
    • Communicating with Stores, Area Managers and the Operations Team to ensure stores are trading optimally and have the right stock packages.
    • Planning new store openings.
    • Assisting the Merchandiser to produce in season and strategic forecasting.
    • Visiting under performing and over performing stores to drive sales.
    • Ad Hoc analysis as required.
    The successful candidate will be currently working at an Assistant Merchandiser or Senior Allocator level looking to step up. With a strong understanding of the role, a strong natural aptitude for Maths and English and the following skills:
    • Excellent verbal and written English.
    • Excellent communication skills.
    • Excellent organisational and problem solving skills.
    • Be fully computer literate, with a solid knowledge of Excel (minimum standard Level II, 2010+ version) and proven numeracy skills.
    • Be able to multi task and manage fast paced workloads and tight deadlines.
    • Be an efficient and reliable team member who can work independently and be responsible for their own work load whilst also happy to pitch in where needed.
    • Proactive character who is happiest in a busy, whilst friendly, atmosphere.
    Due to high application levels we will only contact candidates we would like to see for interview.

    Send CV, covering letter, availability to work/notice period and salary expectations to daniel@jojomamanbebe.co.uk.

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    Buyers Admin Assistant

    Specialising in childrenswear and women’s maternity fashion JoJo is a successful multi-channel brand in an exciting period of accelerated growth with 60+ stores, a comprehensive multi-channel business and expanding international customers this role offers great opportunities for career progression and development.

    Working with the team responsible for buying and production of our own brand Baby, Children’s, and Maternity ranges this role provides support and administration to the buyers & merchandisers ensuring the process runs smoothly.

    Duties to include all areas of purchasing & production, including:

    • Critical path set up and management.
    • Delivery schedule maintenance.
    • Management of Buying, Photographic and Salesman samples.
    • Order raising and confirmation.
    • Maintaining in house product systems.
    • Assisting buyer in maintenance of supplier cost information.
    • Supplier liaison to ensure information flows and critical dates achieved.
    • Contacting new buying opportunities.
    • Competition report analysis.
    • General administrative support to the buyer.
    • Assisting in general office duties such as accepting parcels and couriers.
    The successful candidate will be bright and driven with a strong understanding of the role. Educated to degree level with a strong natural aptitude for Maths and English and will have the following skills:
    • Excellent verbal and written English.
    • Excellent communication skills.
    • Be fully computer literate, with a solid knowledge of Excel (minimum standard Level II, 2010 version).
    • Be competent and efficient at keeping databases updated.
    • Be an efficient and reliable administrator who can be responsible for their own work load and keen to develop.
    • Be able to multi-task and work happily in a busy, whilst friendly, atmosphere.
    This is a junior role but offers scope for development within a growing company.

    Due to high application levels we will only contact candidates we would like to see for interview. Interviewees will be required to compile a report to bring with them.

    Send CV, covering letter, availability to work/notice period and salary expectations to, Head of Buying, Geri MacAuley geri@jojomamanbebe.co.uk .

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    Merchandising Assistant

    Specialising in childrenswear and women’s maternity fashion JoJo is a successful multi-channel brand in an exciting period of accelerated growth with 60+ stores, a comprehensive multi-channel business and expanding international customers this role offers great opportunities for career progression and development.

    An exciting new role covering a wide remit of merchandising support functions within a small and focused team. Perfect for someone who enjoys multi-tasking, is looking to take a first step within a merchandising function and get involved with our exciting growth plans.

    This role will primarily be supporting the team in all aspects of Merchandising across all channels. Duties may cover all areas of administration, reporting, analysing and branch merchandising, including:

    Planning

    • Assist the Merchandiser to formulate planning packs and to plan for new stores.
    • Assist the Merchandiser to ensure stock flow, commitment, intake and distribution is planned and manage stock distributions to stores.
    Analysis
    • Assist the Merchandiser to analyse historic sales patterns and trends.
    • Assist the Merchandiser to produce all trading packs and ad hoc analysis as required.
    • Provide regular analysis on stock levels, sales performance and purchasing.
    Trading / Operations
    • Communicate with Stores, Area Managers and Operations Team to ensure stores are trading optimally and have the right stock packages. Provide relevant, clear and concise information to stores.
    • Manage, with guidance, stock allocations, transferring stock, returned and faulty stock from stores to maintain availability for direct business and in store through effective management of stock flow.
    • Ensure stock is allocated effectively through the business in line with distribution capacities.
    • Assist in managing the outlet website (stock and discounts) and outlet stores.
    • Visit stores and feed back with actions.
    The successful candidate will be currently working at an Assistant Merchandiser or Senior Allocator level looking to step up. With a strong understanding of the role, a strong natural aptitude for Maths and English and the following skills:
    • Excellent verbal and written English.
    • Excellent communication skills.
    • Excellent organisational and problem solving skills.
    • Be fully computer literate, with a solid knowledge of Excel (minimum standard Level II, 2010+ version) and proven numeracy skills.
    • Be able to multi task and manage fast paced workloads and tight deadlines.
    • Be an efficient and reliable team member who can work independently and be responsible for their own work load whilst also happy to pitch in where needed.
    • Proactive character who is happiest in a busy, whilst friendly, atmosphere.
    Due to high application levels we will only contact candidates we would like to see for interview.

    Send CV, covering letter, availability to work/notice period and salary expectations to daniel@jojomamanbebe.co.uk.

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    International Trade Sales Manager

    Two years ago the International Trade Department was launched, selling on a B2B level across the world but specifically in the USA. Over the past months twelve showrooms have been set up and accounts opened with the large E-com retailers such as Amazon and Daipers.com. The department has grown successfully, more than doubling sales year on year, and so have the team. This new position has been created to co-ordinate the efficiency and processes amongst the 10 personnel and more than 200 trade accounts.

    The successful candidate will be working closely with the Head of Department and the MD. Working predominantly at the London office but must very occasionally travel to trade fairs, meetings or our head office in Wales.

    Main responsibilities to include:

    • Working closely with the head of department, taking full responsibility of the International Team, including the sales, order processing and logistics personnel.
    • Co-ordinating interaction and information between the International Trade Department and others across the company, including e-commerce, graphics, buyers, merchandising and logistics teams to ensure deadlines and calendar requirements are met.
    • Ensuring that the work load is efficiently dealt with and that systems and processes are implemented or streamlined to achieve a good work flow achieving quick customer response and order processing.
    • Setting targets for individuals within the team and overseeing these are reached and exceeded.
    • Managing the supply of samples to Reps and Distributors across the world.
    • Managing the production and updating of price lists and databases.
    • Working with the Head of Finance to ensure budgets are correctly produced and kept.

    The successful candidate should have the following attributes and skills:

    • -Experience in managing a good sized team and have experience of dealing with personnel issues.
    • -Advanced Excel skills (or an aptitude and the willingness to learn) and be highly computer literate and able to quickly pick up the in-house software, Elucid.
    • -An aptitude for data analysis and management.
    • -Incredible efficiency and process management skills.
    • -Team building and encouragement skills, without the need to bark orders.
    • -The ability to think fast in a busy office and keep a calm head.
    • -A creative eye and the attention to detail needed to brief and proof printed point of sale material and web content.
    • -An interest and understanding of fashion, in particular the babywear market.


    This role would be ideal for a candidate wishing to join a friendly team with ambitious ideas. Whilst there are plenty of systems in place already there is room for improvement and as the department expands this role will be pivotal to its success.
    Please send your CV, covering letter, and salary expectations to jobs@jojomamanbebe.co.uk

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    Designer

    Specialising in childrenswear and women’s maternity fashion JoJo is a successful multi-channel brand in an exciting period of accelerated growth with 60 stores, a comprehensive website and catalogue business and expanding international trade customers. JoJo offers great opportunities for career progression and development.

    An exciting role as part of our in-house design team, working across multi product areas including childrenswear, babywear, maternitywear, nursery product & toys. You will be part of a fantastic design team creating an interesting mix of product in line with the JoJo brand identity.

    Perfect for someone who enjoys working at a fast pace and enjoys the challenge of designing diverse product areas. Duties cover all areas of design from conception to final product and will include:

    • Researching and presenting trend information via a variety of resources & trips
    • Participating in range reviews & comparative analysis - developing ranges accordingly.
    • Drawing up illustrations for approval and completing detailed specifications sheets.
    • Developing all-over and placement prints, appliqué & embroidery designs.
    • Liaising with Technologists to issue specifications and reviewing samples to ensure the design vision is correctly interpreted.
    • Maintaining in house design records and systems.
    • Liaising with factories as appropriate to ensure designs are understood and critical path approval dates are met.
    • Designing and issuing accessories/labels/packaging.


    The successful candidate will be currently working at Designer or Junior Designer level with a strong understanding of the role and a natural aptitude for our style of design and will demonstrate the following skills:

    • Excellent verbal and written English plus strong communication skills.
    • Excellent organisational and problem solving skills.
    • Excellent knowledge of Photoshop and Illustrator for CAD, Print and Graphic designs.
    • Good understanding of fabrics, garment construction, and British Safety Standards for Childrenswear
    • Confident working knowledge of Excel level 2 or above.
    • Be able to multi task and manage fast paced workloads with tight deadlines.
    • Be an efficient and reliable team member who can work independently and be responsible for their own work load whilst also happy to pitch in where needed.
    • Proactive character happiest in a busy, whilst friendly, atmosphere.


    Due to high application levels we will only contact candidates we would like to see for interview.

    Send CV, covering letter, availability to work/notice period and salary expectations to Geri Macauley, Head of Buying geri@jojomamanbebe.co.uk.

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    Senior VM / Company Stylist (Fixed term – 12 months)

    Working alongside the Graphics and Marketing teams (with input from the Merchandising team and Retail Ops team), the Senior VM/Company Stylist will be responsible for ensuring all stores in the group maintain the high visual impact expected through window display and internal display. In addition the successful candidate will assist with creative input on JoJo photo shoot, road shows and trade fair stands.

    The challenge is to ensure the brand direction and message remains consistent through all channels; catalogue, point of sales maternity, website, our boutique style stores and our trade fair stands. This will involve:

    • - Coming up with your own inspiration and working with themes and designs from the graphics and clothing design team, the Senior VM/Company Stylist will work to interpret these ideas into working window displays, assisting with the sourcing of props and putting together new window packs for the stores.
    • - Working with the branch merchandisers, you will be responsible for ensuring stock displays are maintained in line with range plans to maximise sales potential in our stores.
    • - Working with the marketing department you will be responsible for assisting on photo shoots, initiating and implementing styling ideas.
    • - Working with the retail operations team you will manage the visual impact the windows and display areas of these stores will make and ensure range plans are implemented correctly.
    • • Working with the marketing teams you will assist on themes for photo shoots, pop up shops/road show and trade stand design and merchandising.

    Job Specification

    • - Working on store window designs and VM in store (alongside the Head of Graphics).
    • - Negotiating prices, sourcing and ordering props for shoots, new window themes and store displays.
    • - Liaising with the marketing and graphics team to ensure time scales are met.
    • - Liaising with the property project manager to ensure specific areas of new and existing stores have good displays as required by the layout. Sourcing furniture to use as display stands in stores.
    • - Assisting with new store openings to ensure VM and displays are stunning and on brand.
    • - Reporting back to maintenance department or retail ops team on relevant issues.
    • - Preparing trade fair stand designs and working with the teams on graphics and point of sale.
    • - Working with the photo shoot manager on themes, props and styling.
    • - Extensive travel will be involved but your regular place of work and desk space will be JoJo London.
    Person Specification
    • - To be highly visual and creative, understanding the JoJo core brand guidelines.
    • - To offer good communication skills, liaising with many different departments in the company.
    • - General administrative and negotiation skills.
    • - Exemplary organisational skills.
    • - Full UK driving licence and the ability to travel extensively.


    To apply, please forward CV and covering letter with salary expectations to jobs@jojomamanbebe.co.uk If possible, please also forward some portfolio shots of your work (please ensure that these are sent in a low resolution format).

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    ASSISTANT BUYER

    Design & Buying Office – Battersea Park

    This award winning mother and baby brand offers true multi-channel shopping to parents across the UK and abroad. The business has grown organically to its current size with 53 stores and a comprehensive web and mail order division making up half the turnover.

    Working with the team responsible for buying and production of our own brand Baby, Children’s, and Maternity ranges this role supports the buyers & merchandisers whilst managing Admin Assistants to ensure the process runs smoothly.

    Duties to include all areas of purchasing & production, including:

    • Critical path management.
    • Delivery schedule management.
    • Management of Buying, Photographic and Salesman samples.
    • Sourcing new supply opportunities
    • Negotiating costings and minimums
    • Order raising and confirmation.
    • Maintaining in house product systems.
    • Supplier liaison to ensure information flows and critical dates achieved.
    • Competition report analysis.
    • General administrative support to the buyer.
    • Assisting in general office duties such as accepting parcels and couriers.

    The successful candidate will be bright and driven with a strong understanding of the role. Educated to degree level with a strong natural aptitude for Maths and English and will have the following skills:
    • Excellent verbal and written English.
    • Excellent communication skills.
    • Be fully computer literate, with a solid knowledge of Excel (minimum standard Level II, 2010 version).
    • Two years experience as a Buyer’s Admin Assistant.
    • Experience in dealing with foreign suppliers and factories.
    • Be competent and efficient at keeping databases updated.
    • Be an efficient and reliable administrator who can be responsible for their own work load and keen to develop.
    • Be able to multi-task and work happily in a busy, whilst friendly, atmosphere.


    Due to high application levels we will only contact candidates we would like to see for interview. Interviewees will be required to compile a report to bring with them. Deadline for applications 4pm Friday 5th July 2013

    Send CV, covering letter, availability to work/notice period and salary expectations to Geri MacAuley, Head of Buying, to geri@jojomamanbebe.co.uk.