When items are in stock your order will be sent within 24 hours, making delivery between three and five working days for orders to mainland UK using our standard delivery service.

If an item is "out of stock" you will be advised of the date when more stock is due before you place your order. If there is a further delay we will notify you by email or post. Your order will be dispatched and the out of stock items will follow. We will only charge your debit or credit card when an item has been sent to you.

During exceptionally busy times, such as the launch of a catalogue or sale, there may be a slight delay in delivery.

Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days. We also ask customers to ensure that they make their claim within a reasonable length of time.

Free standard delivery is available to all UK addresses. UK addresses include Highlands and Islands, Northern Ireland, the Channel Islands, Isle of Scilly and the Isle of Man. Free standard delivery is also availble to the Republic of Ireland.

BFPO orders do fall into our UK Free standard delivery category but the additional £4 or £8 charge levied by BFPO depending on weight must be passed on.

Please note that furniture, breakable and heavy items are NOT suitable for shipping outside Mainland UK. These items are listed on our website with the following text: "No delivery outside Mainland UK".

Mainland UK does not include Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Isles of Scilly, Isle of Man and Channel Islands.

Orders to international destinations will be charged at shipping cost. Our website will calculate the shipping automatically but it may be subject to a surcharge at cost. Local import duties may be charged at port of entry and local import taxes may be payable on receipt.

Please allow up to 10 days for delivery on all orders.

Due to our expanding sales across the world we must now keep our Sterling prices consistent. This means that we will not be able to remove VAT from orders delivered to the VAT free British Islands. Please remember that this policy will make no difference to most orders since there is no UK VAT on children's wear.

Our customer service team can answer any questions relating to international orders. If your country of desitnation is not listed above, please contact them directly via info@jojomamanbebe.co.uk or ring them on +44 333 240 0700 or fax on +44 1633 279287.

When contacting us, please give us as much information as possible about the items you wish to order and the country of delivery. This will enable us to provide you with a better response and more accurate information about delivery costs.

Not everything we sell on line is eligible for international delivery, for reasons connected with logistics, legalities and warranties.

Local import duties may be charged at port of entry and local import taxes may be payable on receipt. Please note these are imposed by local legislation and not by JoJo Maman Bébé Ltd.

Refunds

We hope that you are happy with your purchases but if you do need to exchange or return an item please send it back unworn and in a saleable condition, within 14 days of receipt. Sale items should be returned within 7 days of receipt.

Please note that as we do not offer a free returns service if you wish to return an item you will be asked to pay the postage costs.

Please complete the form on the reverse of your dispatch note and enclose it in your parcel. Keep the top copy for your records. Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens. Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement. Please note we are unable to refund express delivery charges.

If it is more convenient, you may also return or exchange orders purchased online in any of our stores.

Exchanges are processed immediately and replacements should be with you in about 5 days but we recommend that you place a new order and return the item for refund if you are in a hurry. We will not charge for delivery on exchange orders for customers in the UK or Ireland.

Any items damaged in transit must be reported within 5 days of receipt so please check your delivery on arrival. Furniture deliveries must be checked immediately and damages to packaging reported to the delivery driver.