Refunds & Exchanges
Our Recycling Policy
When items are in stock your order will be sent within 24 hours, making delivery between three and five working days for orders to mainland UK using our standard delivery service.
If an item is "out of stock" you will be advised of the date when more stock is due before you place your order. If there is a further delay we will notify you by email or post. Your order will be dispatched and the out of stock items will follow. We will only charge your debit or credit card when an item has been sent to you.
During exceptionally busy times, such as the launch of a catalogue or sale, there may be a slight delay in delivery.
Claims for lost outgoing parcels cannot be made until enough time has passed to allow for delays in the post, generally 10 working days. We also ask customers to ensure that they make their claim within a reasonable length of time.
Any items damaged in transit or any discrepancies with orders must be reported within 2 days of receipt so please check your delivery on arrival. Furniture deliveries must be checked immediately and damages to packaging reported to the driver. Full returns details are found in your parcel.
If you are in a hurry or need a guaranteed delivery time, we recommend upgrading to our DPD next working day service. Please select this service from the drop down delivery options box during the checkout process.
You will be emailed or sent a text with the exact one hour delivery slot.
Order by 2pm, Monday to Friday and your parcel will be delivered on the next working day. Please note Saturdays and Bank Holidays are NOT working days.
Our next day delivery and our Saturday delivery services are only available to customers in Mainland UK.
Mainland UK does not include Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Isles of Scilly, Isle of Man and Channel Islands.
Saturday & Sunday Delivery - £8.50
Order by 2pm Friday. Select the Saturday or Sunday delivery option and your parcel will arrive on the chosen day.(Mainland UK only).
Providing us with a mobile number or email address when you order will enable us to send you a text message or email on the delivery day giving you a one hour delivery slot.
Please note that all next day and Saturday/Sunday deliveries must be signed for or collected at the depot.
Orders to international destinations will be charged at shipping cost. Our website will calculate the shipping automatically but it may be subject to a surcharge at cost. Local import duties may be charged at port of entry and local import taxes may be payable on receipt.
|Zone 1||10||13||16||Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Slovenia, Poland, Netherlands, Germany|
|Zone 2||13.50||17||22||Spain, Hungary, Italy, Latvia, Lithuania, Portugal, Sweden, Slovakia, Estonia|
|Zone 3||25||31||40||Finland, Bulgaria, Greece, Romania|
|Zone 4||31||38||50||USA, Canada|
|Zone 5||42||53||67||Hong Kong, China|
|Zone 6||50||63||80||Australia, Cyprus, Gibraltar, Malta, UAE, Malaysia, Philippines, Russia, Singapore, Thailand, Indonesia, Israel, India, New Zealand, South Africa|
|Zone 7 *||50||63||80||Bosnia, Croatia, Norway, Iceland, Serbia, Liechtenstein, Switzerland|
|Zone 8||100||130||160||Rest of The World|
* Are subject to additional Admin charges on entry into country of destination; charges are incuded in postage fee below.
Please allow up to 10 days for delivery on all orders.
Due to our expanding sales across the world we must now keep our Sterling prices consistent. This means that we will not be able to remove VAT from orders delivered to the VAT free British Islands. Please remember that this policy will make no difference to most orders since there is no UK VAT on children's wear.
Our customer service team can answer any questions relating to international orders. If your country of destination is not listed above, please contact them directly via firstname.lastname@example.org or ring them on +44 333 240 0700 or fax on +44 1633 279287.
When contacting us, please give us as much information as possible about the items you wish to order and the country of delivery. This will enable us to provide you with a better response and more accurate information about delivery costs.
Not everything we sell on line is eligible for international delivery, for reasons connected with logistics, legalities and warranties.
Local import duties may be charged at port of entry and local import taxes may be payable on receipt. Please note these are imposed by local legislation and not by JoJo Maman Bébé Ltd.
We hope that you are happy with your purchases but if you do need to exchange or return an item you can find details of how to do it in this section.
Cooling Off Period
You have a statutory right to cancel the contract for any reason within the cancellation period. You do not have to give a reason, however you may be asked to help improve our service to you in the future. The cancellation periods ends at the end of 14 days beginning on the day after you (or your representative) receive your goods. If your goods are sent separately, then this period extends to 14 days after you receive the last of the goods.
If you cancel you will receive a refund of the cost of the goods and any delivery charge levied. If you selected an enhanced delivery method, please note these charges will not be refunded if the normal delivery method was free of charge. If there was a normal delivery charge (e.g. for BFPO deliveries) and you selected an enhanced method, a refund to the value of the normal delivery charge will be made.
If you wish to cancel your contract it is your responsibility to inform us of this within the cancellation period. You can do this by emailing us at email@example.com or by writing to us at the address below. Please include full product details and the order number when cancelling. It is your responsibility to return the goods back to us and you are also responsible for the cost associated with returning the goods back.
To return items please package them securely and send to -
There is a return label attached to your receipt that you can affix to your package if you wish. We strongly recommend you get proof of postage, as we can only refund after we receive the goods, or receive proof of postage.
Details of how and where to return your items are also detailed on a returns slip attached to your receipt.
We will endeavour to refund you without undue delay and always within 14 days after we receive the goods back, or if earlier 14 days after you supply evidence of having sent the goods back, so please ensure you get proof of postage.
If it is more convenient, you are also able to return goods to one of our stores across the UK . Exchanges are processed immediately and replacements should be with you in approx. 5 days; however we recommend that you place a new order and return the item for a refund if you are in a hurry. We will not charge for delivery on exchange orders for customers in the UK or Ireland. Please note, some larger items are not suitable for return due to space restrictions. If you are in any doubt about whether or not an item can be returned to store please contact your local store, phone our helpline or email us at firstname.lastname@example.org before making a special trip to the store and risking having the item refused because it is too large.
To gain a full refund you must take care not to diminish the value of the goods as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. If the value has been diminished then we may recover that amount up to the value of the contract price. We would consider that handling is beyond what is necessary if for instance it goes beyond the sort of handling that might reasonably be allowed in a shop.
We endeavour to supply only the best quality items, however once in a while a faulty item may slip through our rigid quality control process in which case you may be entitled to redress under your statutory rights. If you are within the cancellation period, you may cancel the contract using that process if you wish.
If there is a problem with your goods, then please contact us for our return information. If we have failed to uphold our high standards, then we will pay for any items to be returned to us. On receipt, we will examine the item to verify the problem, and if we agree with your claim we will refund you, either in full or on a pro rata basis if you have had the product any length of time.
Please note that fair wear and tear, misuse or abuse is not a fault and claims made for these reasons will not be refunded.
What is WEEE?The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com
Why recycle?Unwanted electrical equipment is the UK's fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
You can now recycle your old electricals with us for free.JoJo Maman Bébé is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new baby monitor from us we would accept their old baby monitor and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
To arrange a free collection of your WEEE item, please call our customer service line on 0871 423 5656.