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Home > Customer Service > Terms and Conditions

Terms and Conditions

Terms and Conditions

General Information

Payment & Prices

Content & Copyright

Our 100% Guarantee


General Information
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Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights.

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.

Payment & Prices
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We accept payment with the debit and credit cards shown here cards cards cards cards
and with JoJo Maman Bébé gift vouchers. Specific terms and conditions apply to the sale and use of our gift vouchers.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until they are despatched to you. If you have out of stock items on your order we will charge and despatch the in stock items and the out of stock items will follow.

Prices include VAT at 20% where applicable and are valid until 15th July 2014 (unless the VAT rate changes). The free P&P offer on orders to mainland UK and Ireland is also only valid until 15th July 2014.

Due to our expanding sales across the world we must now keep our Sterling prices consistent. This means that we will not be able to remove VAT from orders delivered to the VAT free British Islands. Please remember that this policy will make no difference to most orders since there is no UK VAT on children's wear.

Content & Copyright
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We have made every effort to ensure that the information provided on the JoJo Maman Bébé website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.

We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.

JoJo Maman Bébé is the owner of the trademarks JoJo Maman Bébé and JoJo. The content and images of this site including images, designs, logos and text are the copyright of JoJo Maman Bébé Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.

Registered Office
JoJo Distribution House
Oxwich Road
NP19 4PU

Registered in England and Wales No. 2737508
VAT registered No. 563144747

Our 100% Guarantee
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Our clothing designs and products are made with great care and a huge effort is put into quality control and garment technology to ensure comfort and an excellent fit. We continue to work hard at improving and refining the collections.

However, if you wish to return an item for refund or exchange, please send it back unworn, in a saleable condition within fourteen days of receipt.

Discounts and Offers
Multibuy discounts can not be used in conjunction with any other offer and are only valid with orders placed in Pounds Sterling. Discounts and offers are not valid on sale items, multibuys, Silver Cross furniture and travel systems or gift vouchers. We reserve the right to end any discounts or offers at any time including before the advertised end date without notice.

When placing an order with JoJo Maman Bebe Ltd, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.

JoJo Maman Bébé Ltd shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.

JoJo Maman Bébé Ltd takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website.
We reserve the right to suspend the use of the website at anytime to perform essential maintenance, update information and to remove any inaccurate or unauthorized material.