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Home > Customer Service > Terms and Conditions

Terms and Conditions

Terms and Conditions

General Information

Free Returns Offer

Payment & Prices

Content & Copyright

Our 100% Guarantee

Legal

Our Recycling Policy

General Information
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Our objective is to offer you complete satisfaction with your order and the service we provide. When you place an order online with us you do so in the confidence that the terms and conditions outlined apply and by placing an order with us, you are agreeing to accept these terms and conditions. The terms do not affect your statutory rights.

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.

Free JoJo Returns Offer
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The free returns offer is available to UK customers only and applies to all orders placed from Wednesday July 30th until midnight 31st August 2014. During the offer period, we will enclose a Free Returns label with your order, along with an instruction letter explaining how to return or exchange an item. It is vital that you return the parcel in the correct manner. All items must be returned in saleable condition within 14 days of receipt, with swing tickets still attached and preferably in the original packaging.

Don’t forget the quickest way to return or exchange an item is to visit one of our stores.
NB: Large products such as furniture and storage units may not be returned to store.

Payment & Prices
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We accept payment with the debit and credit cards shown here cards cards cards cards
and with JoJo Maman Bébé gift vouchers. Specific terms and conditions apply to the sale and use of our gift vouchers.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until they are despatched to you. If you have out of stock items on your order we will charge and despatch the in stock items and the out of stock items will follow.

Prices include VAT at 20% where applicable and are valid until 15th January 2015 (unless the VAT rate changes). The free P&P offer on orders to mainland UK and Ireland is also only valid until 15th January 2015.

Due to our expanding sales across the world we must now keep our Sterling prices consistent. This means that we will not be able to remove VAT from orders delivered to the VAT free British Islands. Please remember that this policy will make no difference to most orders since there is no UK VAT on children's wear.

Content & Copyright
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We have made every effort to ensure that the information provided on the JoJo Maman Bébé website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.

We have tried to display all garment colours accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.

JoJo Maman Bébé is the owner of the trademarks JoJo Maman Bébé and JoJo. The content and images of this site including images, designs, logos and text are the copyright of JoJo Maman Bébé Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.

Registered Office
JoJo Distribution House
Oxwich Road
Newport
NP19 4PU

Registered in England and Wales No. 2737508
VAT registered No. 563144747

Our 100% Guarantee
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Our clothing designs and products are made with great care and a huge effort is put into quality control and garment technology to ensure comfort and an excellent fit. We continue to work hard at improving and refining the collections.

However, if you wish to return an item for refund or exchange, please send it back unworn, in a saleable condition within fourteen days of receipt.

Discounts and Offers
Multibuy discounts can not be used in conjunction with any other offer and are only valid with orders placed in Pounds Sterling. Discounts and offers are not valid on sale items, multibuys, Micro Scooters or gift vouchers. We reserve the right to end any discounts or offers at any time including before the advertised end date without notice.

Orders
When placing an order with JoJo Maman Bebe Ltd, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.

Liability
JoJo Maman Bébé Ltd shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.

JoJo Maman Bébé Ltd takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website.
We reserve the right to suspend the use of the website at anytime to perform essential maintenance, update information and to remove any inaccurate or unauthorized material.

Our Recycling Policy
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What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

Why recycle?

Unwanted electrical equipment is the UK's fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

You can now recycle your old electricals with us for free.

JoJo Maman Bébé is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new baby monitor from us we would accept their old baby monitor and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. WEEE RecyclePlease do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

To arrange a free collection of your WEEE item, please call our customer service line on 0871 423 5656.