• FREE UK RETURNS UNTIL 31st AUGUST
  • FREE STANDARD UK DELIVERY ON ORDERS OVER £35
  • ORDER BY 3PM FOR NEXT WORKING DAY DELIVERY

Returns & Exchanges

Free JoJo Returns Offer (UK only)
The free returns offer is available to UK customers only and applies to all orders placed between 18th July 2017 and midnight 31st August 2017.

During the offer period, we will enclose a Free Returns label with your order, along with an instruction letter explaining how to return or exchange an item. It is vital that you return the parcel in the correct manner. All items must be returned in saleable condition within 28 days of receipt, with swing tickets still attached and preferably in the original packaging.

We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we are happy to offer an exchange or full refund. We ask that all items be returned to us within 28 days of receipt in perfect saleable condition with swing tickets attached. Items purchased during the Sale must be returned within 7 days.

You also have the right to cancel your order with us within the 14 days cancellation period. Full details of your cancellation rights can be found in our terms and conditions.

Don’t forget the quickest way to return or exchange an item is to visit one of our stores. NB: Large products such as furniture and storage units may not be returned to store.

Return to a JoJo store

Return by Post

Faulty Items

Personalised Products


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