Terms and Conditions
• Payment
• VAT and Import Taxes
• Express Delivery
• Delivery
• Delivery Delays
• Our 100% Guarantee
• Exchanges
• Refunds
• Returns to our Stores
• Multibuy Discounts
• Colour Reproduction
• Consequential Loss
• Data Protection
• Copyright and Trademarks
• Company Details
• Legal
• Security
• Introduction to WEEE & Recycling Policy
Our objective is to offer you complete satisfaction from your order and our service. When you place an order online with us you do so in the confidence that the following terms and conditions apply:
Visa, MasterCard, Delta, Switch and Solo. All transactions are processed in £ Sterling. We are confident that the security measures put in place to ensure your card number is encrypted allow you total confidence to buy without risk. Please refer to the site security section for further information.
All prices are inclusive of British sales tax (VAT) at the current rate. If you are ordering from outside the European Economic Community, the sales tax will be deducted from the total price you will pay at checkout. You may be charged a tax or duty at the port of entry to your country and this sum is your responsibility to pay. We are not able to advise you of what these charges might be since they vary from country to country.
If you are purchasing from within the EEC, you must pay the British sales tax as included in the purchase prices listed (currently at 15%).
We use DHL for our next day and Saturday AM delivery service. The charges for these services are £5 and £13 respectively. We recommend when using these services that an address where somebody is likely to be in all day is given to us, as regretfully we cannot guarantee the time of deliveries. If an attempted delivery is made and there is nobody at the address, a card will be put through the letterbox and it will be your responsibility to collect the parcel from the DHL depot.
Very occasionally our courier fails to deliver on the specified day, if this does happen to you please inform us and we will refund your next working day charge but regret we cannot be responsible for any consequential loss.
Very occasionally our courier fails to deliver on the specified day, if this does happen to you please inform us and we will refund your next working day charge but regret we cannot be responsible for any consequential loss.
Your order will be processed upon receipt during regular working hours. Provided all items are in stock, delivery to mainland UK will be between three and five working days. Should an item be out of stock, you will be notified at point of order (with a due date specified against the relevant product). If there is a further delay you will be notified by mail or email.
During sale time or unexpectedly busy times there may be a slight delay with delivery. If this is the case you will be notified at point of order. You may cancel any item which has not been despatched to you by calling or emailing our Customer Service Department.
Our clothing and products are made with great care and a huge effort is put into quality control. However, if you wish to return an item for refund or exchange, please send it back in its original packaging and in saleable condition within ten days of receipt. Please note that P&P and returns postage are direct costs and cannot be refunded. Please get a proof of postage or send the item recorded. We regret that we cannot be responsible for any returns that get lost in the post. Full return details are found on the back of the despatch note included in your parcel.
Exchange orders will be processed upon receipt and your replacement item(s) should be with you in about a week. UK customers will not be charged postage and packing on exchanges but regretfully we do have to charge customers outside of the UK for this cost.
Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 10 days of receipt.
We are happy to accept mail order returns and exchanges in our stores.
Multibuy discounts, which are available via the catalogue, web or in store cannot be used in conjunction with any other offer.
We have made every effort to ensure that colour reproduction of images and product text are as accurate as possible. However, slight variations may occur with colour reproduction or text descriptions.
JoJo Maman Bébé shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
We do not pass on your email address to any other company at any time. If you subscribe to our eNewsletter you may be confident that your email address will only be used by us to inform you of any special offers. Should you wish to unsubscribe at any time, please do so by clicking on the relevant link at the base of the newsletter. Should you call our Customer Service department, your call may be recorded for training and monitoring purposes. Unless you have opted out on the order form, we may from time to time make our mailing list available to carefully selected companies whose products may be of interest to you.
JoJo Maman Bébé Ltd is the owner of the trademarks JoJo Maman Bébé and JoJo. The content and images of this site including images, designs, logos and text are the copyright of JoJo Maman Bébé Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations.
Registered Office:
JoJo Distribution House
Oxwich Road
Newport
NP19 4PU
Registered in England and Wales No. 2737508
VAT registered No. 563144747
Design, Buying and Marketing Office:
72 Bennerley Road
London
SW11 6DS
JoJo Distribution House
Oxwich Road
Newport
NP19 4PU
Registered in England and Wales No. 2737508
VAT registered No. 563144747
Design, Buying and Marketing Office:
72 Bennerley Road
London
SW11 6DS
MULTIBUY DISCOUNTS – sorry but due to software issues these cannot be used with any other offer.
Prices include VAT at 15% where applicable and are valid until 1st January 2010 (unless the VAT rate changes). The free P&P offer on mainland UK orders is also only valid until January 2010.
For training purposes we sometimes monitor and record incoming and outgoing telephone calls. Calls to our order line cost 10p per minute from a BT landline, other networks and mobile charges may vary.
JoJo Maman Bébé™ and JoJo™ are registered trademarks which must not be used for sponsored key search words by third parties selling our products or affiliates promoting the company. If such third parties misuse any trademark owned by JoJo Maman Bébé, we may terminate the partnership at any time without giving notice.
Prices include VAT at 15% where applicable and are valid until 1st January 2010 (unless the VAT rate changes). The free P&P offer on mainland UK orders is also only valid until January 2010.
For training purposes we sometimes monitor and record incoming and outgoing telephone calls. Calls to our order line cost 10p per minute from a BT landline, other networks and mobile charges may vary.
JoJo Maman Bébé™ and JoJo™ are registered trademarks which must not be used for sponsored key search words by third parties selling our products or affiliates promoting the company. If such third parties misuse any trademark owned by JoJo Maman Bébé, we may terminate the partnership at any time without giving notice.
Secure Sockets Layer (SSL) Technology
The security of your order information and personal details (including your credit or debit card details) is very important to us. We use up-to-the-minute Secure Sockets Layer (SSL) technology to assure that your personal information is encrypted. This ensures that your credit card details remain scrambled when they pass over the web.
You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock. You can also independently check the validity of this website by clicking here
We will not debit your card until your order has been despatched.
We are in no doubt that it is completely secure to order online. Your card details are not held on the internet. Once payment has been validated and authorisation approved, the card details are deleted. This means that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order online.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
Click here to read more
The security of your order information and personal details (including your credit or debit card details) is very important to us. We use up-to-the-minute Secure Sockets Layer (SSL) technology to assure that your personal information is encrypted. This ensures that your credit card details remain scrambled when they pass over the web.
You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock. You can also independently check the validity of this website by clicking here
We will not debit your card until your order has been despatched.
We are in no doubt that it is completely secure to order online. Your card details are not held on the internet. Once payment has been validated and authorisation approved, the card details are deleted. This means that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order online.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
Click here to read more
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