Terms and Conditions
• Payment• VAT and Import Taxes
• Express Delivery
• Delivery
• Delivery Delays
• Our 100% Guarantee
• Exchanges
• Refunds
• Returns to our Stores
• Multibuy Discounts
• Colour Reproduction
• Consequential Loss
• Data Protection
• Copyright and Trademarks
• Company Details
• Legal
• Security
Our objective is to offer you complete satisfaction from your order and our service. When you place an order online with us you do so in the confidence that the following terms and conditions apply:
You may pay for your order using the following cards:
Visa, MasterCard, Delta, Switch and Solo. All transactions are processed in £ Sterling. We are confident that the security measures put in place to ensure your card number is encrypted allow you total confidence to buy without risk. Please refer to the site security section for further information.
If you are purchasing from within the EEC, you must pay the British sales tax as included in the purchase prices listed (currently at 15%).
Orders placed before 12 noon on weekdays may be delivered to a mainland UK address the next working day (Saturday and Sunday are not considered working days). Unfortunately we cannot tell you what time the parcel will arrive and we strongly recommend that you give us an office or home address where there is likely to be someone in all day. We use Parcelforce for this service and the charge is £7. If an attempted delivery is made and there is nobody at the address, a card will be put through the letterbox and it will be your responsibilty to collect the parcel from the Parcelforce depot.
We regret that occasionally Parcelforce let us down and fail to make the delivery on the date requested. On the rare occasion when this does happen please inform us and we will refund your next working day charge but regret we cannot be responsible for any consequential loss.
We regret that occasionally Parcelforce let us down and fail to make the delivery on the date requested. On the rare occasion when this does happen please inform us and we will refund your next working day charge but regret we cannot be responsible for any consequential loss.
Your order will be processed upon receipt during regular working hours. Providing all items are in stock, delivery to mainland UK will be between three and five working days. Should an item be out of stock, you will be notified at point of order (with a due date specified against the relevant product). If there is a further delay you will be notified by mail or email.
During sale time or unexpectedly busy times there may be a slight delay with delivery. If this is the case you will be notified at point of order. You may cancel any item which has not been despatched to you by callig or emailing our Customer Service Department.
Our clothing and products are made with great care and a huge effort is put into quality control. However, if you wish to return an item for refund or exchange, please send it back in its original packaging and in saleable condition within ten days of receipt. Please note that P&P and returns postage are direct costs and cannot be refunded. Please get a proof of postage or send the item recorded. We regret that we cannot be responsible for any returns that get lost in the post. Full return details are found on the back of the despatch note included in your parcel.
Exchange orders will be processed upon receipt and your replacement item(s) should be with you in about a week.
Items returned for refund will be credited back in the manner that you paid for them and are processed as soon as possible, generally within 10 days of receipt.
We are happy to accept mail order returns and exchanges in our stores.
Multibuy discounts, which are available via the catalogue, web or in store cannot be used in conjunction with any other offer.
We have made every effort to ensure that colour reproduction of images and product text are as accurate as possible. However, slight variations may occur.
JoJo Maman Bébé shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
We do not pass on your email address to any other company at any time. If you subcsribe to our eNewsletter you may be confident thay your email address will only be used by us to inform you of any special offers. Should you wish to unsubscribe at any time, please do so by clicking on the relevant link at the base of the newsletter. Should you call our Customer Service department, your call may be recorded for training and monitoring purposes. Unless you have opted out on the order form, we may from time to time make our mailing list available to carefully selected companies whose products may be of interest to you.
JoJo Maman Bébé Ltd is the owner of the trademarks JoJo Maman Bébé and JoJo. The content and images of this site including images, designs, logo's and text are the copyright of JoJo Maman Bébé Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Exctracts from the site may be forwarded to third parties solely for personal use and recommendations.
Registered Office:
JoJo Distribution House
Oxwich Road
Newport
NP19 4PU
Registered in England and Wales No. 2737508
VAT registered No. 563144747
Design, Buying and Marketing Office:
72 Bennerley Road
London
SW11 6DS
JoJo Distribution House
Oxwich Road
Newport
NP19 4PU
Registered in England and Wales No. 2737508
VAT registered No. 563144747
Design, Buying and Marketing Office:
72 Bennerley Road
London
SW11 6DS
MULTIBUY DISCOUNTS – sorry but due to software issues these cannot be used with any other offer.
Prices include VAT at the current rate and are valid until January 2009 (unless the VAT rate changes). The free P&P offer on mainland UK orders is also only valid until January 2009.
For training purposes we sometimes monitor and record incoming and outgoing telephone calls.
JoJo Maman Bébé™ and JoJo™ are registered trademarks which must not be used for sponsored key search words by third parties selling our products or affiliates promoting the company. If such third parties misuse any trademark owned by JoJo Maman Bébé, we may terminate the partnership at any time without giving notice.
Prices include VAT at the current rate and are valid until January 2009 (unless the VAT rate changes). The free P&P offer on mainland UK orders is also only valid until January 2009.
For training purposes we sometimes monitor and record incoming and outgoing telephone calls.
JoJo Maman Bébé™ and JoJo™ are registered trademarks which must not be used for sponsored key search words by third parties selling our products or affiliates promoting the company. If such third parties misuse any trademark owned by JoJo Maman Bébé, we may terminate the partnership at any time without giving notice.
Secure Sockets Layer (SSL) Technology
The security of your order information and personal details (including your credit or debit card details) is very important to us. We use up-to-the-minute Secure Sockets Layer (SSL) technology to assure that your personal information is encrypted. This ensures that your credit card details remain scrambled when they pass over the web.
You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock.
We will not debit your card until your order has been despatched.
We are in no doubt that it is completely secure to order online. Your card details are not held on the internet. Once payment has been validated and authorisation approved, the card details are deleted. This means that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order online.
The security of your order information and personal details (including your credit or debit card details) is very important to us. We use up-to-the-minute Secure Sockets Layer (SSL) technology to assure that your personal information is encrypted. This ensures that your credit card details remain scrambled when they pass over the web.
You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock.
We will not debit your card until your order has been despatched.
We are in no doubt that it is completely secure to order online. Your card details are not held on the internet. Once payment has been validated and authorisation approved, the card details are deleted. This means that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order online.
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