What are the delivery timescales?
Please look at our
Delivery section of the website to get the full details, but in brief:
Standard delivery is approx. 5 working days for the UK, but during busy periods or adverse weather this may take longer, in which case we will highlight the delay online whenever possible.
Next Working Day delivery is available for UK deliveries placed by 5pm weekdays. Please note Saturday, Sunday and Bank Holidays are not working days. During exceptionally busy periods or adverse weather this service may be suspended.
Can I have an order delivered to the Highlands and Overseas via Next Working Day delivery?
Please look at our
Delivery section to get the full information, but in brief our Next Working Day delivery is not available outside the UK.
How do I know if my order has been despatched?
First, you should have received an Order Confirmation email within minutes of placing your order.
You will receive a Despatch Confirmation email once your parcel is on its way to you. If there is a delay you will hear from us via email.
You can also follow the progress of your order and access your delivery tracking link from your JoJo account or our
track my order page using your order number and the email you have used to place your order.
If you have not received any emails from us please
Contact Us, ideally by phone, since it looks like something has gone wrong.
What happens to my parcel if I’m not home?
If My Hermes weren’t able to successfully deliver your parcel they can request a neighbour sign for it, or they may have authorisation to leave the parcel in a safe place.
If they took it back to the depot instead, they will attempt to deliver it to you three times. If you missed the delivery, please follow the instructions on the card left by the driver.
If your parcel was being delivered by DPD you will have received a text or email with a 1-hour time slot if we have your email and mobile phone number. If you are not available, reply to the message authorising delivery to a neighbour, leaving in a safe place or redelivery another day. If you missed the delivery, please follow the instructions on the card left by the driver.
If you did not receive a card please
Contact Us.
