• FREE CLICK & COLLECT FROM ALL STORES
  • FREE STANDARD UK DELIVERY ON ORDERS OVER £35
  • ORDER BY 5PM FOR NEXT WORKING DAY DELIVERY

FAQs
Our most frequently asked questions should give you a quick solution to most queries:


Your Order

Does adding an item to my bag reserve it?

I’ve placed more than one JoJo order; can you combine them?

There is something missing from my parcel. Why?

Can I track my order?

Can I add to, upgrade delivery or cancel my order once it has been placed?

Can I have a gift receipt?

Can I have my order gift wrapped?

Can I collect my online order from my local JoJo store?

Can I pre-order an item?

How do I apply a promotional code?

Can I use a promotional code when purchasing items on a multibuy offer?

Do you have a promotional code I can use?

Do you have a refer a friend scheme?


Delivery
What are your delivery timescales?

Can I have an order delivered to the Highlands and Overseas via Next Working Day delivery?

How do I know if my order has been despatched?

What happens to my parcel if I’m not home?

Do you offer a Click & Collect service


Returns
Can I exchange an item without proof of purchase?

How long do I have to return an item?

Can I return items purchased in your Outlet Stores?

How do I return an order placed online or via mail order?

How do I return an item purchased from a JoJo Store?

How long does your guarantee last for?

Do you offer free returns as standard?

Can I return underwear if it doesn’t fit?

Product
Where can I find more product information?

Why has my favourite JoJo item shrunk in the wash?

My clothing has bobbled, is it faulty?

Why don’t you sell age 5-6 clothing in your stores?

Can a store post an item to me?

Can you transfer an item from one store to another?

Any other questions
How do I make a complaint?

How do I tell you about great service received in a JoJo store or online?

Which charities do you support?

Can JoJo support my charity or fundraising event?