• 90+ STORES AROUND THE COUNTRY
  • FREE STANDARD UK DELIVERY ON ORDERS OVER £35
  • ORDER BY 1PM FOR NEXT WORKING DAY DELIVERY

FAQ's
Our most frequently asked questions should give you a quick solution to most queries:


Your Order

Can I track my order?

Can I add to, upgrade delivery or make changes to my order once it has been placed?

Can I have a Gift Receipt?

Can I have my order gift wrapped?

Can I collect my online order from my local JoJo store?

Can I pre-order an item?

How do I apply a Source Code?

Can I use a Discount Code when purchasing items on a Multibuy Offer?

Do you have a promotion code I can use?


Your Delivery
What are the delivery timescales?

Can I have an order delivered to the Highlands and Overseas via Next Working Day delivery?

How do I know if my order has been despatched?

What happens to my parcel if I’m not home?


Exchanges & Refunds
Can I exchange a gift?

How long do I have to return an item?

May I return items to your Newport Sale Store?

How do I return an order placed Online or via Mail Order?

How do I return an item purchased from a JoJo Store?

How long does your guarantee last for?

Any other questions
Where can I find more product information?

How do I make a complaint?

Would you consider my baby or child as a JoJo model?

How do I tell you about great service received in a JoJo store or online?


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