FAQsOur most frequently asked questions should give you a quick solution to most queries:
Does adding an item to my bag reserve it?
I’ve placed more than one JoJo order; can you combine them?
There is something missing from my parcel. Why?
Can I track my order?
Can I add to, upgrade delivery or cancel my order once it has been placed?
Can I have a gift receipt?
Can I have my order gift wrapped?
Can I collect my online order from my local JoJo store?
Can I pre-order an item?
How do I apply a promotional code?
Can I use a promotional code when purchasing items on a multibuy offer?
Do you have a promotional code I can use?
Do you have a refer a friend scheme?
DeliveryWhat are your delivery timescales?
Can I have an order delivered to the Highlands and Overseas via Next Working Day delivery?
How do I know if my order has been despatched?
What happens to my parcel if I’m not home?
Do you offer a Click & Collect service
ReturnsCan I exchange an item without proof of purchase?
How long do I have to return an item?
Can I return items purchased in your Outlet Stores?
How do I return an order placed online or via mail order?
How do I return an item purchased from a JoJo Store?
How long does your guarantee last for?
Do you offer free returns as standard?
Can I return underwear if it doesn’t fit?
ProductWhere can I find more product information?
Why has my favourite JoJo item shrunk in the wash?
My clothing has bobbled, is it faulty?
Why don’t you sell age 5-6 clothing in your stores?
Can a store post an item to me?
Can you transfer an item from one store to another?
Any other questionsHow do I make a complaint?
How do I tell you about great service received in a JoJo store or online?
Which charities do you support?
Can JoJo support my charity or fundraising event?