Returns & Exchanges

Free JoJo Returns Offer (UK only)
The free returns offer is available to UK customers only and applies to all orders from 22nd January until 29th February 2020.

During the offer period, we will enclose a Free Returns label with your order, along with an instruction letter explaining how to return or exchange an item. It is vital that you return the parcel in the correct manner. All items must be returned in saleable condition within 28 days of receipt, with swing tickets still attached and preferably in the original packaging.

Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. We hope that you are happy with your order, however we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we will offer an exchange or refund.

We ask that all items are returned to us with proof of purchase within 30 days of receipt in perfect saleable condition with tags attached. Items purchased during the Sale must be returned within 14 days.

Don’t forget the quickest way to return or exchange an item is to visit one of our stores.
NB: We regret that due to our tiny stockrooms large products (including flat packed furniture, boxed toys, stair-gates, cribs, maternity cushions, beanbags, etc) may not be returned to our stores. If in doubt please call the store to avoid making a wasted trip.

Items purchased in store must be returned to a store for refund or exchange. We regret we cannot accept these items back via mail order.

If you fall outside our standard returns policy, we believe the best way to find a resolution that works for both of us is on a case by case basis. We will always take your personal circumstances into consideration. Part of our long-standing values is to treat everyone as an individual with honesty and respect, and in doing so we believe you will do the same. We may not always provide the resolution you were hoping for, but we will always take our values into consideration to make what can be difficult decisions.

Special Conditions:
To protect all our customers and make sure we handle every return or exchange with fairness, we will not accept a return or exchange in or outside our standard returns policy in some situations, these include:

• Clothing that has been laundered in a manner other than the recommended instructions
• Any item that has been misused through negligence, abuse or improper care
• Items showing obvious excessive wear and tear
• Items damaged by external factors such as flooding or fire
• Personalised items, unless a manufacturing fault
• On occasion when we feel there has been an abuse of our returns policy in the past.


Return to a JoJo store

Return by Post or DPD Returns Service

JoJo Outlet Store Return Policy

Faulty Items

Personalised Products