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Returns & Exchanges

We work hard to ensure all our goods are of the highest quality, however we accept that sometimes the sizing or style is not quite right for your needs. Our ultimate aim is to provide you with high quality, practical and long-lasting products that you love. If you fall outside our standard returns policy, we believe the best way to find a resolution that works for both of us is on a case by case basis, we will always take your personal circumstances into consideration. Part of our long standing values is to treat everyone as an individual with honesty and respect, and in doing so we believe you will do the same. We may not always provide the resolution you were hoping for, but we will always take our values into consideration to make what can be difficult decisions.

You also have the right to cancel your order with us within the 14 days cancellation period. Full details of your cancellation rights can be found in our terms and conditions.

Don’t forget the quickest way to return or exchange an item is to visit one of our stores. NB: Large products such as furniture and storage units may not be returned to store.

Special Conditions:
To protect all our customers and make sure we handle every return or exchange with fairness, we will not accept a return or exchange in or outside our standard returns policy in some situations, these include:

• Clothing that has been laundered in a manner other than the recommended instructions
• Any item that has been misused through negligence, abuse or improper care
• Items showing obvious excessive wear and tear
• Items damaged by external factors such as flooding or fire
• Personalised items, unless a manufacturing fault
• On occasion when we feel there has been an abuse of our returns policy in the past.

PLEASE NOTE:
Items purchased in store must be returned to a store for refund or exchange. We regret we cannot accept these items back via mail order.

FAQs

JoJo Sale Store Return Policy

Return to a JoJo store

Return by Post or DPD Returns

Faulty Items

Personalised Products


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