The following document outlines JoJo Maman Bebe's Policy on Customer Reviews and Ratings
Policy Correct as of 08/09/2025
We are committed to providing consumers with accurate and trustworthy information derived from genuine experiences. Our policy prohibits the submission, commissioning, and publication of fake or misleading reviews and consumer review information. We will take reasonable and proportionate steps to prevent and remove such content in compliance with the Digital Markets, Competition and Consumers Act 2024 and the Competition and Market Authority’s Guidance on Fake Reviews (published 04 April 2025).
Fake Reviews are prohibited. These are reviews that are not based on a person's genuine experience, whether they are positive or negative.
Concealed Incentivised Reviews are prohibited. These are reviews where a person has been incentivised (e.g., with money, free products, discounts, etc.) to provide the review and it is not clear that the review has been incentivised.
We do not allow incentivised reviews on our website.
Misleading Publication: We will not publish consumer reviews or information derived from them in a misleading way. This includes practices such as:
Offering Prohibited Services: We will work closely with our third party review platforms (Trustpilot and Feefo) to reduce the risk of submission, commissioning, or publication of banned reviews and information.
We will continue to assess our compliance with this policy and will take such reasonable and proportionate steps as are necessary to identify, prevent and remove from publication banned reviews and false or misleading consumer review information. In addition, our third party review platforms have their own compliance programs in place.
A review is intended to be published and should be your opinion about our products or services. We will not treat a negative review as a complaint to avoid publishing it.
A complaint, on the other hand, is a process for you to contact us privately to discuss your experience with our products or services. You are welcome to contact us with a complaint and also leave a review. For complaints, please refer to the Complaints Process section of our website.
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