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Privacy and Security

At JoJo Maman Bébé we take your privacy very seriously and as such this policy explains how we collect your personal information and how it is used. The privacy policy forms part of our terms and conditions and we may change or add to this privacy policy at any time so we encourage you to regularly review it on the website to stay informed with our information practises.

Date: 14th April 2022




PRIVACY POLICY
Who we are

This site is run by JoJo Maman Bébé Ltd. For legal purposes, including the EU General Data Protection Regulation (“GDPR”) JoJo Maman Bébé Ltd is the “ data controller” of the personal information collected through the site, by phone or in any JoJo Maman Bébé Ltd store.


How we collect information

Online
We collect personal information on our website when you:
  • Create an account on our site.
  • Place an order through our site.
  • Fill in forms on our site, for example when you enter a competition or respond to a survey.
  • Subscribe to our email newsletters.
  • Give consent to receive our catalogues and other postal mailings.
  • Give consent to receive information from third party companies.

  • We will also collect certain information automatically when you visit our site, in particular, when:
  • You access our site, we use “cookies” to make it easier for you to use our site and to give you the best experience. These cookies record data about the pages you browse and the activities you carried out during your visit. Further details about our use of cookies are set out in our Cookie Policy.
  • We record details of the resources that you access to visit our site (for example, URL addresses, traffic data etc.).

  • In store
    We collect personal information in our stores when you:
  • Ask us to provide you with an e-receipt.
  • Subscribe to our mailing list.
  • Subscribe to our email list.
  • Enter a competition or respond to a survey.

  • Other contact
    We will collect personal information about you when you contact us by telephone, email, live chat or via social media.

    The personal information we collect may include:
  • Your name, address and phone number.
  • Your date of birth.
  • Your email address.
  • Your credit card number.
  • Names and ages of your children.
  • Any other information you voluntarily provide.

  • We would not knowingly offer or sell our products to children under the age of 16 and would not knowingly collect personal information from them. If a parent or guardian is aware that a child’s personal information has been provided in error, please contact our Customer Service team immediately at 0333 240 0700 and we will remove the details from our database. We reserve the right to ask anyone we suspect to be under the age of 16 to provide details of their age.


    How we use your information

    Information we collect from you may be shared between all departments within JoJo Maman Bébé and our third party suppliers and agencies.

    We will use your information in the following ways:

    1. To fulfil the contract you enter into when you order goods from us:
  • To provide you with an account on our site, if you choose to sign up for one.
  • To fulfil any order that you place with us.
  • To collect payment from you.
  • To provide you with a receipt, if you ask us to send this to you electronically.

  • 2. To administer and monitor our site, including to ensure that content is presented in the most effective manner for you and for your device.

    3. To send you relevant marketing information providing you have given us consent to do so.
  • This will include marketing communications to inform you of special offers, promotions, new lines and sales.
  • You have the option to unsubscribe from our emails through a link at the bottom of every email we send to you. You have the option to unsubscribe from our mailings and from your personal information being sent to other carefully selected companies by contacting our Customer Service team or by requesting our store teams do this at the till. If you personally want to update the details that you have registered with us or would like to amend your subscription preferences or unsubscribe altogether, you can do this in the “My Account” section of our site.

  • 4. To respond to your customer service enquiries or requests.
  • If you contact us and or our Customer Service team, we may keep a record of that correspondence. If you telephone us, we may keep a recording of that call for training and monitoring purposes.

  • 5. In the event of a change of ownership, restructuring or reorganisation of our business, your personal data may be disclosed to involved third parties and respective professional advisors for the appraisal, management and operation of our business and related services, where necessary in our legitimate business interests to do so, where otherwise in line with this notice and for the lawful purposes set out above. Please note that this relates to our customer and business related data only and, for the avoidance of doubt, would never include your due date or any personal data about your children.


    How we share your information

    We share your information with our core service providers and third party platforms as required for our business to function; for example, fulfilling deliveries, fraud detection, credit risk reduction checks, IT systems support, and internal audits.

    We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party. However, for security purposes, this data is “hashed” prior to being shared which means we do not disclose your email but can still enable linking between your social media presence and our site.

    We may share your personal data with the police or other companies and organisations assisting us in fraud prevention or investigation and credit risk reduction when permitted or required to by law, or when trying to protect against or prevent actual or potential fraud or unauthorised transactions, or investigating fraud that has already taken place.


    How long we keep your information

    We retain the information you provide for the following periods:
  • For as long as you subscribe to receive marketing information.
  • For as long as your account is being used and for a period of two years after the date you ceased to use your account, after which period we will anonymise the personal information on file by deleting the personal information. If you decide to order again from us after this period this will be treated as a new account and your transaction history will not be available.


  • How we store your information

    Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to this transfer, storing and processing of your personal information.

    We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

    Where we have given you a password (or where you have chosen one) to access certain parts of this site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

    If you are sharing a computer with someone else or are using a computer in a public place please remember to log off after your visit and close your browser.

    Your personal information
  • You have the right to access your personal data (to ask us what information we hold about you).
  • You have the right to ask for your data to be deleted or corrected.
  • You have the right to ask us to stop processing your data.
  • You have the right to stop receiving marketing from us.

  • You can contact us at privacy@jojomamanbebe.co.uk


    Changes to this policy

    We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the site or sending you an email with the update.

    Please check this policy regularly to stay informed.

    If our information practices change at any time in the future, we will post the policy changes to the site so that you may opt out of the new information practices. We suggest that you check the site periodically if you are concerned about how your information is used.

    You have the right to ask for a copy of your personal information held by us. If you would like to see this or have any questions about this Privacy Policy, or the use of your personal information please email info@jojomamanbebe.co.uk or call 0333 240 0700.





    COOKIE POLICY

    What are Cookies?

    Cookies are small text files which are stored on your browsing device (e.g computer, tablet or phone). This allows the site to keep track of what’s in your basket and recognise you as a user.

    Please note they are not harmful to your device and do not contain any personal information such as your address, date of birth or credit card details. We do use encrypted information gathered from them to improve your experience of the site. For example, showing you relevant product while browsing and helping us to identify and resolve errors.


    What types of Cookies do we use?

    Our site uses session and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off; once you log off, session cookies are deleted. Persistent cookies are not deleted after each session and can be used to improve your shopping experience, for instance remembering items in your shopping bag.

    Strictly Necessary Cookies are essential for the operation of our site. They include, for example, cookies that allow items to be added to the shopping bag and enable you to log in to secure areas of our site.

    Analytical/Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.

    Targeting Cookies are used to record your visit to our site. We use this information to tailor our site and products to your activity. We may share details of what you click on with other organisations such as advertisers, to help us measure the effectiveness of promotional campaigns.


    Are cookies safe?

    Yes. The information stored in cookies is anonymous to any external third party, your account details or personal information are not compromised. You can find more information about cookies at http://www.allaboutcookies.org/


    Can I turn off cookies?

    Yes. But if you choose to block the use of cookies your experience of our site will be limited as many integral features of our site, including adding items to your bag and accessing your account will not work.

    For information on how to disable cookies please refer to the “Help” section of your internet browser.


    Cookie List

    List of cookies used on this site.

    Name Description Expiration Category
    X-Magento-Vary X-Magento-Vary cookie is used by Magento 2 system to highlight that version of a page requested by a user has been changed. It allows having different versions of the same page stored in cache e.g. Varnish. 1 hour Strictly Necessary
    product_data_storage Stores configuration for product data related to Recently Viewed / Compared Products. 1 hour Strictly Necessary
    recently_compared_product Stores product IDs of recently compared products. 1 hour Strictly Necessary
    recently_compared_product_previous Stores product IDs of previously compared products for easy navigation. 1 hour Strictly Necessary
    mage-banners-cache-storage Stores banner content locally to improve performance. Session Strictly Necessary
    recently_viewed_product Stores product IDs of recently viewed products for easy navigation. 1 hour Strictly Necessary
    mage-cache-sessid The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true. 1 hour Strictly Necessary
    mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper. 1 hour Strictly Necessary
    PHPSESSID Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. 1 hour Strictly Necessary
    recently_viewed_product_previous Stores product IDs of recently previously viewed products for easy navigation. 1 hour Strictly Necessary
    form_key This cookie is used to facilitate content caching on the browser to make pages load faster. 1 hour Strictly Necessary
    mage-cache-storage-section-invalidation This cookie is used to facilitate content caching on the browser to make pages load faster. 1 day Strictly Necessary
    mage-cache-storage This cookie is used to facilitate content caching on the browser to make pages load faster. 1 hour Strictly Necessary
    _dc_gtm_UA-1910438-1 This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. 1 minute Analytics
    _ga This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 2 years Analytics
    _gat_UA-1910438-1 This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. 1 minute Analytics
    _gid This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews. 1 day Analytics
    _mibhv This cookie powers Moveable Ink Analytics, which allows us to measure effectiveness of our Advertising emails 1 year Analytics
    2c.dc Nosto: for storing status of various discount popups, ie. which pop-ups have been already shown and minimised etc. 4 years Functional
    2c.cId Nosto: To identify browsers between your visits to the site. 4 years Functional
    nostojs Nosto - Used to indicate whether or not the visitors browser has JavaScript enabled 4 years Functional
    _fw_crm_v This cookie holds the tracker id Freshworks use to identify the user who is coming back on to the chat widget. It is required to enable the chat function on our website. 1 year Functional
    _gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services 3 months Marketing/Targeting
    dmSessionID This cookie name is associated with services from UK email marketing company DotMailer. Their software placed on a website enables the owners to track when email campaign recipients land on the target website, which enables monitoring of the effectiveness of a campaign. This cookie is a short lived session identifier. 20 minutes Marketing/Targeting
    SM This is a Microsoft MSN 1st party cookie which we use to measure the use of the website for internal analytics. Session Marketing/Targeting
    MUID This cookie is widely used my Microsoft as a unique user identifier. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking. 1 year Marketing/Targeting
    _uetvid This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website. 1 year Marketing/Targeting
    MUID This cookie is widely used my Microsoft as a unique user identifier. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking. 1 year Marketing/Targeting
    recordID This cookie name is associated with services from UK email marketing company DotMailer. Their software placed on a website enables the owners to track when email campaign recipients land on the target website, which enables monitoring of the effectiveness of a campaign. This cookie is a unique user identifier, enabling persistent linking of behaviour on the site to a particular user and email campaign response. 1 year Marketing/Targeting
    _uetsid This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site. 1 day Marketing/Targeting
    _fbp Used by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers 3 months Marketing/Targeting
    SRM_B This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website. 1 year Marketing/Targeting
    ANONCHK This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. 5 years Marketing/Targeting
    mm_allocation This cookie is set by MentionMe to determine what offers a user is participating in to facilitate a more consistent experience when serving new offers. 5 years Marketing/Targeting


    This Cookie Policy was last updated on 20th March 2022, and further changes will be communicated by updating this notice.


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