Privacy and Security
Date: 15th June 2020
This site is run by JoJo Maman Bébé Ltd. For legal purposes, including the EU General Data Protection Regulation (“GDPR”) JoJo Maman Bébé Ltd is the “ data controller” of the personal information collected through the site, by phone or in any JoJo Maman Bébé Ltd store.
We collect personal information on our website when you:
We will also collect certain information automatically when you visit our site, in particular, when:
We collect personal information in our stores when you:
We will collect personal information about you when you contact us by telephone, email, live chat or via social media.
The personal information we collect may include:
We would not knowingly offer or sell our products to children under the age of 16 and would not knowingly collect personal information from them. If a parent or guardian is aware that a child’s personal information has been provided in error, please contact our Customer Service team immediately at 0333 240 0700 and we will remove the details from our database. We reserve the right to ask anyone we suspect to be under the age of 16 to provide details of their age.
Information we collect from you may be shared between all departments within JoJo Maman Bébé and our third party suppliers and agencies.
We will use your information in the following ways:
1. To fulfil the contract you enter into when you order goods from us:
2. To administer and monitor our site, including to ensure that content is presented in the most effective manner for you and for your device.
3. To send you relevant marketing information providing you have given us consent to do so.
4. To respond to your customer service enquiries or requests.
We share your information with our core service providers and third party platforms as required for our business to function; for example, fulfilling deliveries, fraud detection, credit risk reduction checks, IT systems support, and internal audits.
We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your email address, is provided to the relevant third party. However, for security purposes, this data is “hashed” prior to being shared which means we do not disclose your email but can still enable linking between your social media presence and our site.
We may share your personal data with the police or other companies and organisations assisting us in fraud prevention or investigation and credit risk reduction when permitted or required to by law, or when trying to protect against or prevent actual or potential fraud or unauthorised transactions, or investigating fraud that has already taken place.
We retain the information you provide for the following periods:
Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your order. By submitting your personal information to us, you agree to this transfer, storing and processing of your personal information.
We will keep the data which we collect from you on a secure server. Any information you give us relating to credit card details is handled by a PCI DSS compliant third party and encrypted using secure server technology. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.
Where we have given you a password (or where you have chosen one) to access certain parts of this site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
If you are sharing a computer with someone else or are using a computer in a public place please remember to log off after your visit and close your browser.
Your personal information
You can contact us at email@example.com
We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the site or sending you an email with the update.
Please check this policy regularly to stay informed.
If our information practices change at any time in the future, we will post the policy changes to the site so that you may opt out of the new information practices. We suggest that you check the site periodically if you are concerned about how your information is used.
Cookies are small text files which are stored on your browsing device (e.g computer, tablet or phone). This allows the site to keep track of what’s in your basket and recognise you as a user.
Please note they are not harmful to your device and do not contain any personal information such as your address, date of birth or credit card details. We do use encrypted information gathered from them to improve your experience of the site. For example, showing you relevant product while browsing and helping us to identify and resolve errors.
Our site uses session and persistent cookies. Session cookies operate from the moment you log on to the site until the moment you log off; once you log off, session cookies are deleted. Persistent cookies are not deleted after each session and can be used to improve your shopping experience, for instance remembering items in your shopping bag.
Strictly Necessary Cookies are essential for the operation of our site. They include, for example, cookies that allow items to be added to the shopping bag and enable you to log in to secure areas of our site.
Analytical/Performance Cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.
Targeting Cookies are used to record your visit to our site. We use this information to tailor our site and products to your activity. We may share details of what you click on with other organisations such as advertisers, to help us measure the effectiveness of promotional campaigns.
Yes. The information stored in cookies is anonymous to any external third party, your account details or personal information are not compromised. You can find more information about cookies at http://www.allaboutcookies.org/
For information on how to disable cookies please refer to the “Help” section of your internet browser.
We work with carefully selected third parties to provide website functionality and marketing programs that place cookies when you visit our site.
Please see the table below for details of the third party Cookies. We do not control the setting of these cookies, so please check the third party websites for more information.
Google Tag Manager
Facebook Custom Audiences