Customer Service Team: Sorry to hear this happened with one of our products. If you would like to discuss this further, please contact us on [email protected] Thanks, Eirian at JoJo.

Bought this for my grandaughter. Shrunk when washed. Waste of money  

Pat Hargreave , 29/09/2018

Lovely cardigan super cute with the little hood.
Would have given it 5 stars if it wasn’t for having to hand wash.  

Devon Life , 02/06/2018

I bought pink pale cardigan and it looks cute and it’s nicely made, however already looking at it I am worried to wash it and after reading previous reviews I am inclined to never wash this machine wash which makes it very user unfriendly for parents.  

Bianca Niederholtmeyer , 02/05/2018

Lovely little cardigan - apart from it being a bit thick so my 3m old son couldn't quite suck his thumb (he struggled to bend his elbow around the thickness!) it looked great. Only comment I would make is that whilst it is machine washable, thats only on the wool setting. We made the mistake of washing normally (as it says washing machine safe) and shrank the first one and had to buy another.  

Mrs Jones , 16/04/2018

We are sorry to hear of your disappointment with this item. If you so wish to discuss further please drop us an email at [email protected] Thanks, Jo Pem at JoJo

As others have mentioned, this is a lovely cardigan but simply cannot be washed. I followed the care instructions carefully but when it came out it had shrunk and the wool has gone hard. I’m so disappointed. I often shop in Jo Jo and this is not up to the usual quality.  

C Perry , 15/04/2018

We are sorry to hear of your disappointment with this item. If you do wish to discuss further please drop us an email at [email protected] Thanks, Jo at JoJo.

As always, I decided to wash it before wear my baby in it (always wash his new clothes). It is completely ruined, despite the fact I followed the washing instructions. It wouldn't fit a doll right now, and my little boy did not have a chance to wear it once. If you buy it, don't wash it! I am so very disappointed right now!  

Sabrina Schneider , 03/04/2018

Love this Cardigan, and my son looks great it in and it's so snuggy: I would have bought a couple of other colours but you just can't wash it. Not ideal for a 1yr old. Shrunk on first wash despite following care instructions.  

Lauren Kembery , 30/03/2018

I bought this one in the pale pink and liked it so much I had to buy it in blue as well. Lovely warm cardigan. I have not had issues with shrinking in the wash and only a few bobbles but it has been quite a lot.  

Victoria Reddish , 27/03/2018

I ordered the red one. The colour is so bright and suits my son perfectly. will purchase another white one.  

Jing Cai , 02/03/2018

We are sorry to hear of your disappointment with these. If you do wish to discuss further please drop us an email at [email protected] Thanks, Jo at JoJo

Loved this cardigan for my little boy until I washed it and now I'd be lucky if it fit a baby doll. Seems others have had similar issues. Shame as it's a lovely cardy.  

Lisa Lloyd , 19/02/2018

We are sorry to hear of your disappointment with this item. If you do wish to discuss further please drop us an email at [email protected] Thanks, Jo Pem at JoJo.

Lovely design and soft BUT don't wash it! I followed washing instructions and it was completely ruined. Definitely not what I expected for the money I paid.  

Stacey Zimmermann , 09/02/2018

Bought the pink one. It’s a great fit and the long hood looks very cute. The material is super soft and keeps my baby snug. We have received many compliments when my daughter wears this cardigan.  

Jan Downing , 26/01/2018

Soft, natural and lightweight fabric in a classic design which has been really useful for my grandson. Good colour and accurate sizing  

Julia Brennan , 02/01/2018

Bought one of these and didn't read the instructions and put it on a 40 wash and ruined it completely but loved it so much bought another two. Was very careful to wash them both on a wool delicates wash and they were not tumble dried and they both went exactly the same way. Expensive for only being able to wear them twice!!!

" Thank you for your review. We are sorry to hear of your disappointment and have emailed you directly about this."
Kindest Regards
JoJo Customer Service  

Charley Gillies , 09/12/2017

I bought this in two colours for my daughter, it's great quality and so snug; love seeing her in it.  

Rebecca Zaim , 04/12/2017

I bought this in red and navy - love the design and fit but I have to agree with the comments below regarding the material. It has started to bobble after a couple of wears and washes. I washed as stated yet still visible signs of material damage.  

Victoria S , 29/11/2017

I bought 2 of these jumpers - very warm and snug for my little one and so cute, everyone comments on them! I've washed them both in 30 degree wool wash as instructed, given other comments here, and have had no issues with shrinking or bobbling so far. It is a bit of a pain having to wash them separately when already do so much washing but doesn't seem to be worth the risk of putting them in a normal wash.  

Camilla Rushton , 28/11/2017

I bought 2 of these cardigans one in navy one in red , they are good quality and lovely and soft. Although I did expect them to be of a thicker quality but
overall pleased with purchase.  

Marina Redford , 23/11/2017

We bought this cardigan in blue for our 10 month old son and are very pleased with it. Nice soft fabric and it fits perfect!  

Jessica Hinchcliff , 11/11/2017

Excellent product - well made and good value  

Ian L , 09/11/2017

Ordered online, lovely design and fit but not as soft as I had hoped  

Helen Gardner , 03/11/2017

Lovely soft cardi, sizing is good, generous with room to grow. Washed twice and no issues with shrinkage  

Sally Turner , 13/10/2017

Disappointed as the bobble at the top all clumped together in to a big stiff Pom Pom. The fabric got stiffer and my little girl wasn't comfortable wearing it. Shame as the design looks very cute.  

June Miller , 11/09/2017

I love the pixie hood, just bought our third in Fuchsia so it is a firm favourite. It can bobble quite a bit as the wool is so soft but I just pick the bobbles off. What every you do only wash it on a wool wash and don't tumble dry, my husband ruined the natural coloured one doing this. Sizing was ok, it did grow a bit but that suited us as our little girl got longer wear out of it.  

Angela Gray , 15/08/2017

Thank you for your review. We are sorry to hear of you disappointment and can see that this has been dealt with for you.
Kindest Regard
JoJo Customer Services

The wool is not top range. It bobbles quickly n it shrunk a bit when washed  

BRUNA Chezzi , 27/06/2017

Customer Service Team Really sorry to hear this. I have emailed you directly to resolve. Thanks Val at JoJo


A friend bought this lovely cardigan in fuchsia as a birth gift for our little girl. It looked horrible after the first wash and is unwearable. The cable knit design is not able to be seen because the fabric has distorted so badly and it has become silly and too stiff to wear. So unfortunate and really disappointed.  

M Spence , 03/05/2017

CS Team: Really sorry to hear this, I have emailed you directly to resolve. Thanks, Olivia at JoJo.


Loved the look of the jumper but as previously mentioned by others it shrank and bobbles really badly after the first wash. Second wash and it is now no longer usable.  

Karen Gliddon , 26/04/2017

Customer Service Team: Really sorry to hear this. I have emailed you directly to resolve. Thanks, Cara at Jojo.

Disappointing as it shrunk after first wash and the bobble at the top all clumped together in to a big Pom Pom.  

Laura Mcaleer , 11/04/2017

I love this cardigan; my son grew out of his size 12-18 months so bought the same one in the next size up. The problem was that I couldn't decide between colours so ended up buying two! Lovely, soft material and I simply love the little hood!  

Alice M , 07/04/2017

Lovely quality, needed to buy the bigger size though. 3-4 top sizing at jojo seems to be like 2-3 sizing everywhere else. No problem as long as you're aware when buying online  

Megan McQueen , 20/02/2017

I bought this cardigan in 3 colors and all shrank considerably after first wash according to the label´s instructions! Very disappointed!  

Sonia Silva , 06/02/2017

Bought this cardigan for my daughter. I washed it as per manufacturers guide lines (with washing machine on the wool setting 20*) but it shrank anyway. Quite disappointing as my daughter never got to wear it., for this money I would have bought something else instead.  

Renate P , 12/01/2017

I purchased two of these lovely cardigans for my 3 month old grandson. The material is so soft for a baby's skin and the items appear well made. It was easy to use the website to order and the items arrived promptly and well packaged. I will definitely be purchasing further items from this company.  

Jacky Lloyd-Jones , 20/12/2016

Perfect fit with good growth room  

Patricia Wheeler , 16/12/2016

Love this so much that we've just bought a larger size to replace the one my daughter is growing out of. It's a perfect mid-weight cardigan, and the pointed hood and tassle is so lovely. Thank you Jojo for continuing to make it.  

Claire Thomas , 12/12/2016

Love this cardigan so much that I will be buying another one when my little girl outgrows this one.  

Marni Owen , 02/12/2016

We bought the navy in 0-3 and were so sad when he outgrew it that we've just got the red in 6-12. Excellent cardigan... unique design with pointed /tassled hood and good colours and material - lightweight but soft and cosy. Quite large fitting for our little boy but he is smaller than average and sleeves can be easily rolled up.  

Jess Sirisena , 21/07/2016

Ordered online. Quick delivery. Cardigan is lovely as you'd expect. Bit of a palava exchanging two tops I'd bought online hut sorted in the end and very helpful staff over phone/ email.  

Sara Phillips , 12/07/2016

A lovely soft cardigan. My daughter loves wearing it. I've machine washed it on the wool cycle several times and it still looks new. A nice choice if unisex colours too.  

Harriet , 08/07/2016

I love this cardigan. This is the second one I've bought as my son was growing out of the previous size. Lovely and soft and a great fit.  

Rachel , 01/07/2016

Lovely cardy.very snugly and warm  

C Cross , 15/06/2016

Have ordered these for several little ones over the past few years . They are cosy and great looking, very traditional.  

Christina Howe , 11/06/2016

I love these cardigans! I bought a navy one for my baby boy and have just got another in a bigger size. It's so versatile and really cozy. Beautiful quality as you always get with Jojo clothing. Very happy customer :)  

Jennie , 10/06/2016

Bought as a gift and it looks great - lovely quality and great value!  

Marmalady , 10/06/2016

Hi Tiffany, thank you for your feedback and I am sorry to hear of your disappointment. Either myself or one of the other Customer Service Team will be in touch with you directly. Best Wishes, Jo Pembridge, CS Team.  

Customer Service Team , 03/06/2016

I got this as a gift in pale grey and love it. However i washed it for the first time today in the machine as instructed and used a wool detergent and it has shrunk at least a size smaller if not more! The hood doesnt even fit her head properly now. I would have hand washed this being wool if the instructions hadnt of instructed it was fine to machine wash. Upset that something she would have been able to wear for at least another couple of months is now unwearable. I buy plenty of your products so am disappointed and think this should be a hand wash item to avoid other people experiencing the same problems :(  

Tiffany Forbat , 03/06/2016

I adore these cardigans they are so soft, wash well and look really cute. We have a number in a variety of sizes. I will be gutted when my daughter grows out of jojo sizes!  

Helen williams , 09/05/2016

Excellent product really warm and v cute on Ensure that you wash as wool tho, we washed our first normally by mistake and ruined it and had to buy a replacement as we loved it so much  

Helen , 26/04/2016

I absolutely love this cardie on my little man. It's not bulky and is really warm and soft. The long pointy hood makes him look like a little wizard! I managed to ruin the first one by washing it at 30, but not on the wool programme. Oops... But JoJo being JoJo, they very kindly replaced it for me as a goodwill gesture. Their customer service is outstanding.  

Kate , 25/04/2016

Very disappointed with the misleading sticker 'I'm machine washable' on the front of this cardigan. My fault, but it went in a 40C wash instead of a 30C wash and shrank to smaller than newborn size (from year 2-3 size). Would not even fit a teddy now and I had to buy another one to replace it as it was a present. Please make the washing instructions less misleading.  

Alice Potter , 05/04/2016

Love these cardigans. Go with almost anything. Bought as a replacement for 1 that I shrunk by washing at 40 deg, my mistake.  

Jillian Shute , 04/04/2016

Lovely item. Colour is so pretty and warm material . Good value for money.  

Gina , 01/04/2016

Hi Emma, thank you for your feedback and I am sorry to hear of your disappointment. Either myself or one of the other Customer Service Team will be in touch with you directly. Best Wishes, Jo Pembridge, CS Team.  

Jo Pembridge , 31/03/2016

The cardigan is not as thick as it appears and is also itchy. Looks lovely but irritates little one on any bare skin such as back of the neck  

Emma , 31/03/2016

Fab cardigan for my little man! Washes well :)  

Mary walden , 31/03/2016

I love this sweater! It fits just right and my baby loves to wear it!  

carlotta , 30/03/2016

These are brilliant. Soft, cosy and not too chunky. Wash up really nicely. I am buying one of each size as my son grows.  

Annabel Williams , 21/03/2016

Beautiful cardigan new, but after a couple of washes (following the care instructions) it is now completely out if shape and the cute tassel on the hood us a lump of fluff, really disappointing!  

Rose , 28/02/2016

A really lovely cardigan. Feels very soft and a gorgeous raspberry pink colour so my daughter loves to wear it.  

Emma , 03/02/2016

Really lovely cardigan, ordered in the pink colour and my 4 year old loves it  

Noeleen Mcbirney , 01/02/2016

Lovely soft cardigan with very cute hood. I think this would be marginally easier to get on to a wriggly toddler if an over the head or zipped version was available!  

HP , 06/01/2016

Warm, cute and washes well. Hood fits nicely and keeps shape, will be buying in other colours in future  

Alyson Fisher , 01/01/2016

Great service, great product. This is the second jumper I have bought as they are so soft and versatile. I'd say true to size, perhaps on the smaller side.  

Annabel Williams , 31/12/2015

excellent quality, soft and comfortable, bright colors that match perfectly with tights  

evelyne , 17/12/2015

Gorgeous cardigan. The raspberry pink colour is beautiful.  

MrsF , 12/12/2015

beautiful softy cardigan  

Esther , 10/12/2015

Beautifully soft and machine washable. very durable too.  

Sarah Tallon , 10/12/2015

I loved this jumper, however at the first wash it shrunk so much I gave it to a friend with a newborn - I had bought a size 18-24 month! I consider myself an experienced hand at laundry, so beware... that said, Jojo handled my refund with their usual impeccable customer service.  

Kelly , 03/12/2015

Very lovely make and fit! Beautiful soft warm wool that looks super cute, especially with the hood up!  

Susan mckenzie , 17/11/2015

Absolutely gorgeous knitwear! Great quality as usual from jojo. My little 8month boy looks adorable in it especially with the reindeer long johns also from jojo!  

Sami's mummy , 16/11/2015

Another fabulous JoJo Maman Classic. Bought two identical cardigans for my children and they're wonderfully warm & soft! The kids love them, as does everyone else.  

JessDims , 12/11/2015

This is the second one of these cardigans that I have purchased, and am considering a third in a different colour in the next size for my son. They are beautiful, wash really well and look great. The tassle detail on the hood makes them look really stylish and unique. I would definitely recommend this product!  

Abigail W , 10/11/2015

Easy cardigan to put on, useful and very cute.  

Rachel , 09/11/2015

Lovely soft pink cardi, beautiful and good value.  

Nina , 09/11/2015

Lovely cardigan but buttons on boys side even on Fushia which would annoy me so sent it back. So disappointed  

Julia , 06/11/2015

This is the second one I bought, they are super cute and snug. I would recommend that you be very careful with washing it though - it went through the dry cycle on our washer dryer by mistake and it went quite matted. It was still cute, but not as much so.  

Kate , 05/11/2015

Great cardigan however really disappointed with washing especially as the machine washable ticket was what attracted me to buy them. I purchased the natural and the fushia, neither have washed very well but the fushia is particularly bad. Would not recommend this product.  

Kate , 16/10/2015

Just what I was looking for- a very lovely soft cable cardigan for my granddaughter. The natural colour goes with everything and the hood with tassel is cute. Might buy other colours !  

Pam Keogh , 05/10/2015

Fabulous cardigan fantastic quality and washed really well!!! I would definitely recommend!!  

Jenny , 24/09/2015

Really lovely cardigan. I ordered it online and was a bit worried that it might be itchy being wool but I read previous reviews that said it was nice and soft and they were right. I'm now considering buying another in a different colour. Would recommend.  

Nicky , 18/09/2015

I have bought these in 3 different sizes as I love them so much. The best cardigan my little girl has. Lovely and warm and I take this out instead of a coat over the summer just in case. Ruined one as I put in normal wash by accident so be careful. I always get comments when she's in it- I have to soft pink colour. Would highly recommend.  

Rachael , 10/08/2015

What a beautiful cardigan this is, really lovely quality and the material is snuggly and warm.  

Lizzie , 28/07/2015

Material and the finish are of the highest quality. Just waiting for the baby to be born, and that would be another happy customer  

Sunil , 20/07/2015

The lambswool cardigan coat is delightful. A gorgeous pale pink, warm and cozy and a good size and quality. Bought for our little Grand daughter who looks great in it.  

satisfied customer Chester , 22/06/2015

Gorgeous. Bought for my 3 year old and it surpassed what I expected - beautiful texture, great fit. One of the loveliest items I've bought for my kids.  

Cate , 15/06/2015

Love this jumper. My nephew has it in 2 colours. Looks very cute  

Avril , 27/05/2015

Beautifully soft and light weight knit, however lovely and warm. Perfect and have ordered more as daughter outgrew her last one. Washed well, did shink a bit though. Highly recommend. True to size fit.  

Lstar , 03/04/2015

Warm and cosy cardi, I have the natural colour and it looks lovely and goes with everything.  

Sarah , 30/03/2015

Wonderful warm cardigans. The hood is great too. I use it instead of a hat when going outside so we are quicker getting ready.  

Caroline Mcloughlin , 28/01/2015

Absolutely love these cardigans. Have had several over the years and am pleased to see that Jojo have maintained the same good quality.  

Sarah J , 27/01/2015

Really great quality and just looks brilliant (with stripy elephant leggings too!)  

Fab , 24/01/2015

A lovely, warm cardigan that looks great on. I worried that the hood would get in the way but it lies quite flat on the back when crawling etc! It seems quite roomy or loose and could get stretched out of shape a bit but I would still recommend.  

K Brown , 21/01/2015

Love this cardigan, so soft and cosy. Only criticism is the sizes are very small. My average 3yr old needed a 4-5, and still didn't have room to grow. i would have exchanged for a 5-6 but they were out of stock. The sleeves were particularly short. i would have returned if I didn't love it so much. Great cardigan but sizes definately need to be bigger.  

Jane , 19/01/2015

Love this hoody. Cosy, warm and not itchy. Please do in size 5-6 years!  

Jane , 17/01/2015

A lovely soft snuggly knit, perfect for these cold wintery days. The second one of these I've bought for my toddler, the 1st one he had last winter & wore it loads.  

Kate , 30/12/2014

Lovely soft cardigan, quality looks good too. Colour just as expected. I opted for aged 3-4 even though my son is 2y 6m and I'm glad I did as he is slightly taller than average so wouldn't have had much wear out of corresponding age. Love all of JoJo's clothes.  

Peters , 17/12/2014

This cardigan is so gorgeous I bought 2 of them. So soft and and warm. Yet another lovely item from JoJo.  

Olivia Risk , 15/12/2014

Lovely soft cardigan with a cute little hood  

hannah johnson , 12/12/2014

I have twin girls and have the blue and pink cardigans for both of them. The blue have washed up fine but sadly the pink have felted at the back. I've washed them as the label says!! Will be taking the pink ones back when I get a chance. They are lovely cardigans and go with most of the girls outfits.  

Ruth Hodgson , 10/12/2014

Great value, soft and looks so comfortable! I've 4 of these for my daughter and each ones washed up lovely.  

Hayley , 01/12/2014

Beautiful on, soft, warm yet breathable. Sizing is what you would expect for age group. I purchased 3 of these cardigans and will definitely be ordering the next size up when needed. Very happy with this product :-)  

Julie , 26/11/2014

There aren't many tops around that have a high percentage of wool in them, this one has 80% and is very cosy, the hood is fun too!  

Gael Pawson , 25/11/2014

Fantastic hooded jumpers gorgeous quality and fit really well ! Already received lots of nice comments ! Will be buying more of these for my twin boys !!  

Amy , 18/11/2014

Very warm, not as soft as I'd thought it would be, washes well, Fred looks very cute when the hood is up!  

Caroline , 05/11/2014

lovely cosy knit, great quality with a cute hood  

gill , 04/11/2014

ABSOLUTELY ADORABLE little hoodie. I have the pink for my 8 week old daughter in size 0-3 months and it fits her well with room to grow for the winter. Sadly I noticed a hole in the cuff when I put it on her for the first time, only realised once the tags were removed and I had already binned my returns paperwork (it also looked too adorable to take off her).  

Natalie Rogers , 27/10/2014

These cardigans seem great quality and really warm but i am afraid a bit to itchy to my taste, my baby has a chubby double chin and bad skin that would rub against it. I had to return them. Not happy to have tp pay the return portage!  

Joana , 23/10/2014

Bought this in pink for my daughters 1st birthday. It is gorgeous, tassle on hood is so cute. Will buy again.  

carrie macfarlane , 22/10/2014

Beautiful cardigan with the cutest little hood! Love it!  

Francesca , 20/10/2014

Absolutely love this cardigan for my son. The wool is so soft and snuggle and is fairly lightweight so idea for layering and not too bulky. An absolutely fantastic buy he wears it daily at the moment. The good with the tassel is very cute too!  

Emily Carter , 17/10/2014

Absolutely adorable - looks even better in real than on the website. My daughter and I love the details, particularly the hood, and I got lots of compliments from the family. Perfect for mid-season or an additional layer in the winter. I bought the 5Y for my 3.5Y, and it suits her well this season and will last another year.  

Aurelie , 17/10/2014

I was in two minds about buying this cardi as some of the review era said it was not as soft as others. I am so glad I went ahead and bought it. Super soft and even more after Washing, true to size and lovely colours. Perfect for cold winter days!  

Claudia , 16/10/2014

I love this cardigan. Would have liked it to be a bit more cream in colour, but it's really cute.  

LizL , 10/10/2014

Had the blue one last year, got the cream one for this season and I'm so sure we are yet to have the fusia one. It's mainly about the cuteness. That hood is so much fun - wish I could have one of these cozy woollies!  

Tunde Molnar , 18/09/2014

i bought 2 of these and the cream one washed beautifully as per the instructions and its lovely. the navy one however 'felted' in the wash to such and extent you couldn't see the pattern anymore. i took it back to exchange it however the second one has done exactly the same. really disappointed . don't know if its to do with the dye or the wool but the navy one clearly cannot be washed as per the instructions.  

emma anthony , 13/09/2014

I love these cardigans, I bought one for my son and one for my friends little girl. I thought they where soft and look great on. Will definitely be buying them again.  

Kayleigh Williams , 10/09/2014

Absolutely love this. Bought it in 2 different sizes for my little girl. It's incredibly soft even after washing. The tassel on the hood is the cutest thing. I've had a number of compliments on it.  

Jen , 10/09/2014

I bought this top for my 7 month son. The days recently have been a bit chilly and this has been perfect. I bought knitwear from JoJo last year and still as good as new despite many washes so knew the quality would not disappoint - more colours please :-)  

Caroline , 05/09/2014

Love this cardigan, I had it last winter for my newborn & have bought again for this winter, it's so cosy & easy to wear with everything.  

Sarah , 28/08/2014

Great to find a cardigan that is mostly wool, as majority of high street are acrylic. My daughter has worn two of these to death and I will buy more. Ok, may not be as soft as some of the synthetic jumpers which seem to make up the majority of the market, but I prefer natural fibres.....although the lanolin in wool is a well known irritant to excema prone skin if your child is prone that way.  

Kathy , 24/08/2014

Very disappointed. I ordered in from the store thought it would be beautifully soft as other reviews had said. It was horribly itchy. Perhaps this is softer in other colours but I had to send it back. I bought it in pink.  

Donna , 20/08/2014

Good size and very snug on baby!  

Helen , 22/07/2014

My son hasn't worn this yet as I've bought it for the autumn, but it's lovely and soft and I can't wait to see him in it. Pleased that it's machine washable too  

C J Wray , 10/07/2014

Beautiful cardigan, really soft and cozy. Bought it in Fuschia - really pretty colour.  

Catherine Pinder , 10/07/2014

Not a fan of this, the fabric was scratchy and not cosy as expected. Didn't even bother to try it on my baby as didn't like the quality. Not Jojo's usual standard.  

Jess , 10/07/2014

Bought this in the navy and was so pleased with it - gorgeous design and fabric was lovely. Well worth the money I paid!  

Ying Beesley , 24/05/2014

Lovely cardigan bought as a gift for a newborn x  

Julie Keenan , 14/05/2014