Contacted customer directly


Hinges are rubbish. Should have read the reviews beforehand and noticed that everyone had this issue! What a waste of money.  

Carrie Baker , 19/11/2017

Lovely toy box.. Easy to assemble. Clear instructions. Good size.
Quick delivery to requested collection point at Sainsburys Customer Service who were extremely helpful .
Definitely recommend Jojo Maman Bebe.  

M Laughland , 17/11/2017

I just put a review on here as I was frustrated that I could not get the hinges on the box to work

I absolutely commend the customer services team

We often assume we will not get a service but I will order from this company again- absolutely brilliant and very helpful

Thank you for helping me xxxxx  

Dawn Francis-Jones , 02/10/2017

The toy box is great but unfortunately the instructions are not. Although it is easy to follow the pictorial instructions, when it comes to fitting the butt hinges to the lid you are instructed to fit the hinge to the back panel first and then to the lid. Do it in the opposite order. I tried in vain to follow the printed sheet and then contacted customer support who were excellent in trying to help and following advice from one of their shop staff I was able to fit it. You are also advised to have another person help at this stage. The lid doesn't open 90 degrees but it does open enough.  

David flanigan , 05/09/2017

Customer Service Team: I am sorry to hear of the issues you have had with your purchase, I have emailed you direct to help resolve this for you. Many thanks Leanne at JoJo.

The safety hinges are rubbish and I've not been able to fit them which means I can't use this box!! Plus some of the pilot holes were missing!! Already had a damaged end panel that has been replaced. Very frustrating!!  

Alex Sayers , 30/08/2017

Easy to build, stuck on grey wooden letters sold on here for her name and looks fabulous; really happy with it.

 

Lydia Cochrane , 21/08/2017

A lovely toy box- exactly what I was looking for. A good size and easy enough to put together. Very swift delivery.  

Carrie Cox , 08/08/2017

Lovely toy storage box, a little smaller than i expected and the quality is good.  

B Chauhan , 06/08/2017

Thank you for your review. We are sorry to hear of your disappointment and are pleased to advise that we have contacted you directly to resolve.
Kindest Regards
JoJo Customer Services

Love the box and design but on out second one now and have had to complain again as quality is shocking and falling apart. Such a shame for jojo as a lovely looking product.  

G Jenkins , 12/07/2017

Customer service team: I am so sorry to hear the lid has been damaged on your toy chest. I have emailed you regarding this. Many Thanks Rachel at JoJo.

The product is nice but the quality not great. The lid got damaged when assembling it  

Natalia Piaggio , 31/05/2017

Very easy to assemble. Instructions are lovely and clear. Great size for my grandchildrens toys. Good price.  

Beverley Partridge , 30/05/2017

Lovely product, perfect for my son's play room. Very competitive price. Might even buy another one for his nursery.  

Natasha Livingstone , 15/05/2017

Great product. Easy to build. It looks lovely and is a good size. We are really pleased with this toy box.  

Abbi Jellyman , 02/05/2017

Excellent quality, sturdy and good size.  

Sarah Garbutt , 26/12/2016

It looks nice but the lid doesn t open all the way which is a little bit annoying. Also my husband complained half an hour about the manual instruction.  

Laura G , 13/12/2016

The toy box is for my daughter, it's her first Christmas coming up and I needed something that would hold everything as I have lack of storage, this toy box is the perfect size, it's safe the lid doesn't slam shut, I also brought wooden letters of this site spelling "toys" to stick onto the front on my toy box. So in love thank you jonomamanbebe x  

Charlotte Mckenzie , 06/12/2016

We had an issue with the hinges on the chest when it was first constructed according to the instructions. The lid would not close flush. I contacted customer services who sent out some new hinges - these appear to work fine. There were also a couple of scuffs on the chest. One final niggle is that the lid does not open all of the way, so it is a struggle getting some items in and out. Overall though, I really like the appearance of the chest and it was just what I was looking for.  

Lisa Statham , 13/04/2016

Perfect for what we wanted - hall storage for wellies and things. Hinges are a bit awkward but for our use they are fine, as toy box against the stairs.  

Ann Irving , 11/03/2016

Beautiful piece of furniture to tidy toys away. Lots of extra glue to overcome hinge concern.  

Claire , 27/12/2015

Great toy chest, easy to put together, and like the lid that can't slam shut  

Cynthia Allan , 25/12/2015

Very pleased with the product, had no trouble assembling. Like the hinges as 11 month old daughter can't trap her fingers inside.  

Lucy , 03/12/2015

I love these boxes, they look great in the nursery. It didn't take long to build them, and as long as you have the hinges the right way round as in the picture, we had no trouble at all fitting them. A picture of it open with the hinges on view would probably help those struggling. It works as it should and my toddler will be safe using it, no trapped fingers! We bought two.  

Gemma wood , 02/12/2015

An excellent piece of furniture - well put together and easy for our three year old daughter to open and close.  

Simon Fisher , 23/11/2015

my partner recently purchased this toy chest for our son looks nice but that's all I'm afraid.if you look up close there are scratches and scrapes on the wood I'm not sure what genius thought up these hinges but if they actually took time to look over it they would see that the hinge arms are not easily fitted for any customer and you need to have the patience of a saint to screw them in as they don't line up I was on my own and personally it should be a one man job not two and one of the screws have blunted as the amount of times I tried to screw it in and it just kept spinning which is quite annoying with hand screw driver thank god I didn't use a drill as they all the screw heads would of bee blunted no all in all I'm not happy but will have to keep it as it cost a lot of money  

ricci groves , 09/10/2015

We bought this for our granddaughter. First of all, one side panel was missing, but customer services very quickly sent another. My sone then made the box, but had great trouble fitting the safety hinges (as does everyone else, it seems!) Now fitted, and it is a nice box. Shame the base is only hardboard; it might need re-inforcing in time.  

D F Seymour , 05/10/2015

Really pleased with this toy box, good quality, easy to assemble and the perfect size to finish off my nursery  

Laura , 22/09/2015

It does the job but it's way overpriced for a couple of reasons: 1) The hinges DO NOT fit. Basically everyone on here has had this problem so clearly a manufacturers fault. 2) Its not solid wood, there's some cheap MDF pieces included so that makes it slightly tacky at the back. But as I said overall presentation looks good and it is good storage.  

Cherise , 22/09/2015

Love it. Does what is says. No complaints. I actually find the hinges that everyone seems to be complaining about quite handy.  

Emma , 21/09/2015

I've sadly only given the chest two stars and that's mainly for Jojos excellent customer service. The chest is a good size and pleasing to the eye. I read the previous reviews about the hinges but thought as my husband is very handy this wouldn't be a problem. Our first chest had to be sent back as the hinges ripped themselves out of the box. The customer service team were very responsive and organised a collection and replacement very quickly. We've put together the new one and this time it doesn't close properly. I see from the previous reviews someone else had the same problem. So I'm once again in communication with the customer service team. The website photos should show that the chest does not fully open and the instructions should include words not just pictures. Not sure right now if we're going to keep the chest.  

Caro , 17/09/2015

Very nice looking you box. Hinges issue again!  

Renu b , 09/09/2015

This was bought as a gift and the product is a lovely looking toy chest but is terribly made, the safety hinges do not fit properly and the whole thing has just fell apart. This was quite expensive and now looking into buying a new toy chest as its not safe to keep in to house with small children.  

Gemma Callaghan , 28/08/2015

The choice was between Homebase/Argos or JoJo but choose JoJo as it had more detailing. Waited a long time for it arrived. I think over a month longer than initially told. Quick to put together until adding the hinges, but I had already read the other reviews and was prepared for this! Overall happy with the toy chest so far. only fault is the lid does not fully close with the hinges. Intending to make a seat cushion to go on it but JoJo could not recommend the lid for sitting on?  

Melissa , 20/07/2015

Bought this chest to fit larger toys in. Agree with all the previous comments. Couldn't actually fit the hinges unless we pretty much broke the inside supporting panels, so haven't bothered. It does look great but time will tell if it will withstand the rigours of our 2.5 year old using it.  

Naomi Murdoch , 24/01/2015

Never heard of jojomamanbebe before until I was looking for a gift for a new born and I was reccomended this company. Went online very easy to use website found what I was l  

James , 29/12/2014

This is a very overpriced item. It looks like it's made of wood but the front panel and the bottom are just flimsy bits of hardboard and the other panels are mdf or similar. The panels themselves are easy to put together but the safety hinges are a nightmare. The instructions for these are useless, I figured it out eventually (if you're having trouble, I got them to fit by attaching the longer end to the inside of the box first with the exposed springs facing towards the back of the box. I then had to pretty much force the screws into the lid, with everything being so flimsy it felt like something was going to break but they did finally go on). On the plus side it looks nice once assembled and the hinges do stop the lid slamming shut. But the quality of the materials and the rubbish hinge instructions are very poor for a product at this price.  

David , 19/12/2014

A very substantial toy chest with safe lid . We have put these together and decorated them with the children's names using JoJo letters , for their Christmas presents  

Susan , 02/12/2014

What a great product! Excellent quality & safety features, it looks great in my grandson's playroom. Sadly the ordering service was disapointing but I was delighted with the product  

Shawna Paxton , 25/11/2014

I recently purchased this product and it arrived looking like it had already been opened and stuck back together with celotape. When I tried to assemble it there were two of the same ends (part A) to the toy box, instead of part A and part B. On contacting customers services they were very apologetic and sent out the correct part which arrived in the next few days. When I then assembled the box,one of the metal parts holding the sides together, snapped and the box seemed generally quite flimsy and did not look like it would hold much. As in other reviews the hinges were a pain to put on and you cannot open the lid fully. Once opened, the lid stays open and only closes when pushed down, with no slow closing action. So my little one could still trap her fingers in the lid if she wanted to close it. We will be contacting customer services again about all the points mentioned above. Generally a disappointing buy.  

Clare , 04/11/2014

The box is quite thin and more flimsy than I expected. Also the lid doesn't open fully due to the safety hinges. However the box fits the space we had and we get a good number of our baby's toys inside so it does the job.  

JB , 04/10/2014

We are very pleased with the chest now it is assembled but found the instructions for fitting the hinges very unclear.  

Em , 02/10/2014

A beautiful toy chest which I returned the day after receiving. After about an hour assembly as I could not understand the slam proof hinges, I realised the problem was the hinges. They mean the lid can not open fully, only about 50degrees and the hinges take up a lot of the space inside the box upon closing. Useless for me as I need all the space I can get for large, bulky baby toys.  

D Hunter , 02/10/2014

This toy box has been very stressful, first the lid was missing but this was resolved quickly and a replacement was sent. Hinges to the toy chest lid were very stiff and took ages to be able to position them so that they would fit properly to do its purpose. After a few hours it was done! Lid doesn't open all the way, i don't know if this is intended or not but it opens enough. It doesn't keep falling down. Apart from all the hassle with the hinges its a nice toy box, decent size and plenty of space inside just a shame it was so stressful and time consuming to put together.  

Stephanie , 22/09/2014

Bought for Grandaughters birthday and was very pleased with both product and price paid . I particularly like the hinge with slow close Would recommend this product  

Catherine McLernon , 20/08/2014

Had to return our first chest to our local store after complaining to customer services, didn't find staff at both particularly helpful. Had problems with the hinges which we felt as well as chest were not top quality, managed to put together second chest successfully, instructions minimal, all a bit disappointing and no mention of compensation not what we expected from Jo Jo  

Norma Watson , 18/08/2014

Put together today and really pleased with the way it looks. Holds lots of toys and looks very solid. When I ordered the toy chest I was informed by Customer Services that they were out of stock but was regularly kept informed by e-mail of the progress of the order. Great service!  

Barbara , 19/07/2014

I brought this storage box in 2013 and absolutely love it. We will be buying another one this year. The box is great as fits in with any colour and has a good area for storing books, toys, teddies or even other personal items. Would highly recommend it.  

Sarah Miller , 16/07/2014

Overall I am very pleased with this product - good looking, reasonably good quality and good size. I agree with the others about the assembly. The direction about how to put the hinges on can be improved. It took me less than 10 minutes to put the panels etc together but it took me about 45 minutes to figure out about the hinges. However once these are on properly, they are great features as the cover can be opened and closed safely without trapping those little fingers.  

F Phipps , 16/07/2014

After a long, long wait and constant changing timescales for delivery, finally arrived! Agree with other reviews, quality could be better. Hinges a real pain and we are still not convinced we have them on right. Picture on instructions not clear. Doesn't open fully or soft close - so maybe we have hinges on wrong - some guidance would be helpful!! Looks good once built.  

Sam , 03/07/2014